Loan Counselor Definition
Provide guidance to prospective loan applicants who have problems qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions.
Loan Counselor Responsibilities
- Match students’ needs and eligibility with available financial aid programs to provide informed recommendations.
- Locate debtors using post office directories, utility services account listings, or mailing lists.
- Supervise loan personnel.
- Review accounts to determine write-offs for collection agencies.
- Submit applications to credit analysts for verification and recommendation.
- Confer with underwriters to resolve mortgage application problems.
Loan Counselor Required Skills
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking: Talking to others to convey information effectively.
- Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
- Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Tools & Technology
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Data entry software
- SAP
- FileMaker Pro
- Oracle PeopleSoft
Salary Range
The salary for Loan Counselors ranges between about $30,440 and $76,690 a year. Loan Counselors who work in District of Columbia, New Jersey, or Nevada, make the highest salaries.