Call Center Customer Service Representative

Niktor LLC; Indianapolis (IN); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

PTO & holidays

401k with employer match

Medical, dental, vision

Disability insurance

Flexible hybrid work

Parental leave

Fitness centers on-site

Wellness programs

Tuition reimbursement

Career development

Job summary

Niktor LLC is hiring a Collection Specialist/Customer Service in Indianapolis, IN. The first 3 months are an onsite training period (8am–5pm).

Post-training, shifts are hybrid (8am–5pm, 10am–7pm, 12pm–9pm) with a 15% shift differential for evening hours. Salary is $47,840 per year with benefits and $23/hr plus monthly incentives.

Qualifications

• High school diploma or equivalent; some college coursework in business or related fields is preferred.
• Must have Call Center Experience or High-Volume Calling Environment.
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency in using collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

Responsibilities

• Support borrowers with student loan accounts and help them find repayment solutions.
• Manage assigned customer accounts with past-due balances.
• Communicate via calls, email & correspondence to resolve accounts.
• Negotiate payment plans and provide financial solutions.
• Maintain accurate documentation & follow compliance guidelines.

Skills

Call Center Experience

CRM systems

Microsoft Office

Education

High school diploma or equivalent

Some college coursework in business

Tools

Collections software

Job description

Position: Collection Specialist/Customer Service

Locations: Indianapolis, IN 46240

SALARY: 47,840/Year with Benefits

Hourly Rate: $23/hr.+ Monthly Incentives

First 3 Months Training Period will be 100% Onsite (8am to 5pm)

After training period Manager will allot shifts as per the business need as Hybrid Model (8am-5pm, 10am-7pm, 12pm-9pm) (Employees working the evening shift receive a 15% shift differential on their hourly rate).

Interview Dates: 10/13, 10/14 and 10/15

Job Description

• We’re hiring customer-focused professionals to support borrowers with student loan accounts and help them find the right repayment solutions.
• Manage assigned customer accounts with past-due balances
• Communicate via calls, email & correspondence to resolve accounts
• Negotiate payment plans and provide financial solutions
• Maintain accurate documentation & follow compliance guidelines

Preferred education, skills, and experience.

• High school diploma or equivalent; some college coursework in business or related fields is preferred.
• Must have Call Center Experience or High-Volume Calling Environment.
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities