Loan Servicing Representative

First City Credit Union; Altadena (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401k Retirement Plan (matching 5%,immd

Paid Time Off (PTO)

Paid Holidays

Educational Reimbursement

Job summary

First City Credit Union is seeking a Loan Servicing Representative to manage delinquent accounts, service auto, personal loans and Visa accounts, and coordinate with members on payment plans and modifications.

The role requires a high school diploma or GED and at least two years in credit/collections, with strong knowledge of regulations and customer service experience preferred.

Qualifications

• High school diploma or GED required.
• Minimum two years of credit/collections experience.
• Customer service experience preferred.
• Thorough knowledge of credit/collections procedures.
• Thorough knowledge of state and federal regulations governing collection laws.

Responsibilities

• Assist with inbound and outbound member communications related to delinquent accounts.
• Skip tracing and servicing auto loans, personal loans and Visa accounts.
• Process negative share and loan charge-offs, manage loan recoveries.
• Process primary insurance, GAP, and debt cancellation claims and maintain credit reporting updates.
• Recommends and assigns vehicles for repossession of collateral and handles disposition of repossessed property.
• Make arrangements with members regarding payment schedules and modification agreements based on financial status.

Skills

Customer service

Education

High school diploma or GED

Job description

Loan Servicing Representative will assume, but not be limited to, the following responsibilities:

• Assist with managing both inbound and outbound member communications related to delinquent accounts.
• Primary responsibilities include skip tracing, servicing auto loans, personal loans and Visa accounts.
• Processing negative share and loan charge-offs, managing loan recoveries.
• Processing primary insurance, GAP, and debt cancellation claims and maintain accurate credit reporting updates in compliance with regulatory and organizational requirements.
• Recommends and assigns vehicles for repossession of collateral as approved by management. Provides for disposition of repossessed property as required by law
• Makes arrangements with members regarding payment schedules and modification agreements, an determines members' present financial status to make provisions for obtaining outstanding balances.

The successful candidate will possess the following education, knowledge and skillsets:

• High school diploma, GED or equivalent
• Minimum two-year experience in credit/collections department, preferably in a financial institution
• Customer service experience preferred
• Thorough knowledge of credit/collections procedures and principles
• Thorough knowledge of state and federal regulations governing collection laws

We provide competitive compensation and benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance
• 401k Retirement Plan (matching contribution=5%, immediate vesting)
• Paid Time Off (PTO)
• Paid Holidays
• Educational Reimbursement

"Actual compensation is determined based on experience, education, skills, internal equity, and other job-related factors."

EOE