Student Living Experience Specialist

The-Scion-Group; Moscow (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) at The Grove at Moscow in Moscow, Idaho. This role blends customer experience, sales, marketing, and administration to support a vibrant student living community.

You will engage residents with tours, support engagement initiatives, manage social media, and help keep the office and amenities running smoothly. Strong communication, reliability, and flexibility are essential for day hours with on-call rotation.

Qualifications

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Log, file and retrieve customer packages; assist with general housekeeping and office operations.

Skills

Customer service

Sales

Marketing

Administration

Communication

Interpersonal skills

Problem-solving

Organization

Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) at The Grove at Moscow in Moscow, Idaho. This role blends customer experience, sales, marketing, and administration to support a vibrant student living community.

You will engage residents with tours, support engagement initiatives, manage social media, and help keep the office and amenities running smoothly. Strong communication, reliability, and flexibility are essential for day hours with on-call rotation.