Student IT Support Tech - Frontline Helpdesk

Angelo State University; San Angelo (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

Angelo State University in San Angelo, TX, invites applications for the position of Applications Support Technician. This student role provides frontline IT support via phone, email, remote tools, or in-person, assisting users with software issues and basic troubleshooting while gaining hands-on experience in a university IT shop.

Responsibilities include installing, updating, and maintaining software such as Google Workspace, Office 365, and the university's VDI labs, managing user access,

Qualifications

• Must be a currently enrolled student, registered for classes, and in good academic standing.
• Must maintain a 2.0 GPA or higher.
• Basic understanding of computer software and basic troubleshooting ability;
• Ability to work individually and also with team members;
• Must effectively communicate one on one with end users;
• Ability to efficiently manage your time in a fast-paced work environment

Responsibilities

• Provide technical support to customers by troubleshooting software-related issues via phone, email, remote tools, or in-person assistance.
• Assist supervisors and vendors with installing, updating, and maintaining system, utility, and application software, including: ASU Google and O365 email systems; VDI for labs and remote access; Managing user access within various software systems; Software packaging, deployment, and updates.
• Perform additional duties as assigned to support the department’s operations.

Skills

Troubleshooting

Customer support

Communication

Time management

Teamwork

Tools

Windows OS

Mac OS

VDI Horizon

KACE / SCCM / Intune

Office 365

Active Directory

Job description

Angelo State University in San Angelo, TX, invites applications for the position of Applications Support Technician. This student role provides frontline IT support via phone, email, remote tools, or in-person, assisting users with software issues and basic troubleshooting while gaining hands-on experience in a university IT shop.

Responsibilities include installing, updating, and maintaining software such as Google Workspace, Office 365, and the university's VDI labs, managing user access,