Applications Support Technician

Angelo State University; San Angelo (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

Angelo State University in San Angelo, TX, invites applications for the position of Applications Support Technician. This student role provides frontline IT support via phone, email, remote tools, or in-person, assisting users with software issues and basic troubleshooting while gaining hands-on experience in a university IT shop.

Responsibilities include installing, updating, and maintaining software such as Google Workspace, Office 365, and the university's VDI labs, managing user access,

Qualifications

• Must be a currently enrolled student, registered for classes, and in good academic standing.
• Must maintain a 2.0 GPA or higher.
• Basic understanding of computer software and basic troubleshooting ability;
• Ability to work individually and also with team members;
• Must effectively communicate one on one with end users;
• Ability to efficiently manage your time in a fast-paced work environment

Responsibilities

• Provide technical support to customers by troubleshooting software-related issues via phone, email, remote tools, or in-person assistance.
• Assist supervisors and vendors with installing, updating, and maintaining system, utility, and application software, including: ASU Google and O365 email systems; VDI for labs and remote access; Managing user access within various software systems; Software packaging, deployment, and updates.
• Perform additional duties as assigned to support the department’s operations.

Skills

Troubleshooting

Customer support

Communication

Time management

Teamwork

Tools

Windows OS

Mac OS

VDI Horizon

KACE / SCCM / Intune

Office 365

Active Directory

Job description

Position Information

Job Title

Job Title Applications Support Technician

Position Type

Position Type Student

Division

Division Finance & Administration

Department

Department Information Technology

Be part of the front line of tech support at ASU .

• Provide technical support to customers by troubleshooting software-related issues via phone, email, remote tools, or in-person assistance.
• Assist supervisors and vendors with installing, updating, and maintaining system, utility, and application software, including:
  • ASU Google and O365 email systems
  • Virtual Desktop Infrastructure ( VDI ) for labs and remote access
  • Managing user access within various software systems
  • Software packaging, deployment, and updates
• Perform additional duties as assigned to support the department’s operations.

Work Schedule:
Standard operating hours are 8:00 AM – 5:00 PM, Monday through Friday. Student technicians must schedule their work hours within this time frame but may occasionally be asked to assist with events or support needs outside standard hours.

Required Qualifications

• Must be a currently enrolled student, registered for classes, and in good academic standing.
• Must maintain a 2.0 GPA or higher.
• Basic understanding of computer software and basic troubleshooting ability;
• Ability to work individually and also with team members;
• Must effectively communicate one on one with end users;
• Ability to efficiently manage your time in a fast-paced work environment

Preferred Qualifications

Experience with the following is preferred but not required:

• Windows OS
• Mac OS
• VDI Horizon
• Software Packaging and Deployment ( KACE / SCCM /Intune)
• Microsoft Office Suite (0365)
• Computer programming
• Active Directory Services

Physical Demands

• Transport computers and other equipment across campus
• Sitting/standing at a computer during work shift

Salary Starting at $13 an hour

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.

In compliance with the Americans with Disabilities Act ( ADA ), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at [phone] or email us at [e-mail] .

Posting Number

Number of Vacancies

Number of Vacancies 2

Open Date

Open Date 10/28/2026

Close Date

Close Date 01/31/2027

Open Until Filled Yes