Technology Services - IT Support Staff (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Grand Canyon Education, Inc. is seeking an IT Support Tech in Phoenix to assist the IT Help Desk in supporting staff, students and faculty. The role involves diagnosing hardware and software issues, guiding users on Office 365, and ensuring devices run smoothly.

On-site work is required with a minimum of 15 hours per week, occasional Saturday trainings, and a focus on quick problem-solving and prioritization under pressure. Typing 40 wpm is preferred.

Qualifications

• Detail-oriented with ability to follow detailed instructions.
• Must have a valid driver's license and clean driving record.
• Able to work a minimum of 15 hours per week, including some Saturdays.
• Strong problem-solving and quick learning abilities.
• On-site work in the Phoenix area and basic Windows/Office experience.

Responsibilities

• Answer inbound calls, electronic requests, and in-person IT support requests.
• Educate staff on proper use of hardware and software.
• Perform upgrades and maintenance to ensure optimal performance.
• Log and route incidents; track issues through resolution.
• Assist with hardware and AV equipment as needed.

Skills

Attention to detail

Driver's license

On-site required

Typing 40 wpm

Fast learner

Windows 10/11 knowledge

Microsoft Office 365 knowledge

Education

Bachelor's/Master's student enrollment

Tools

Office 365

Job description

Job Description

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.

Job Description

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.

Purpose Within The Organization

The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.

Primary Responsibilities

• Diagnose and resolve technical issues with hardware, email systems, O365 applications, printing, GCU specific applications, home networks, telecommunication applications, etc.
• Educate staff on proper use of hardware and software.
• Perform upgrades and maintenance on systems to ensure optimal performance.
• Identify and escape requests/incidents, track and route them appropriately.
• Log all interactions with end users documenting issues, troubleshooting steps, and resolution.

Equipment Used And Responsibility

• Lenovo laptops
• Macs (supported, but not used as primary equipment)
• Peripherals (e.g. keyboards, mice, monitors, printers)
• Audio-Visual (AV) equipment

Qualifications

• Ability to carefully pay attention to details and follow detailed instructions required.
• Valid Drivers License and clean driving record are required.
• Availability to work a minimum of 15 hours per week is required.
• Availability to work Saturday during occasional mandatory trainings (approximately 8 times per year).
• Ability to critically think and solve unfamiliar problems with common sense required.
• Must be able to work on site (reside in local Phoenix area).
• Must be able to type 40 wpm.
• Must be self-driven.
• Must be able to learn quickly and prioritize tasks under pressure.
• Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful.

Experience/Education

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027