Student IT Help Desk Technician II

VILLANOVA UNIVERSITY; Villanova (Delaware County); On-site; USD 17,000 - 25,000; Part time

Job summary

A prestigious educational institution in Delaware County is seeking a graduate student to fill the role of Information Technology Technician II. Responsibilities include delivering first-level help desk support and assisting students, faculty, and staff with technology issues. Candidates must possess strong problem-solving and communication skills, along with basic technical knowledge to support IT infrastructure. This position offers training and opportunities during the Summer, Fall, and Spring.

Qualifications

• 1 year of previous relevant experience or relevant coursework required.
• Willingness to complete necessary training and certifications.
• Basic technical knowledge to support IT infrastructure.

Responsibilities

• Deliver first-level help desk support for UTS-supported systems.
• Assist with issues related to Villanova technology and systems.
• Diagnose and resolve computer-related problems.

Skills

Strong problem-solving abilities

Effective communication skills

Customer service experience

Education

Graduate student enrollment at Villanova University

Tools

TeamDynamix ticketing system

Job description

A prestigious educational institution in Delaware County is seeking a graduate student to fill the role of Information Technology Technician II. Responsibilities include delivering first-level help desk support and assisting students, faculty, and staff with technology issues. Candidates must possess strong problem-solving and communication skills, along with basic technical knowledge to support IT infrastructure. This position offers training and opportunities during the Summer, Fall, and Spring.