Student Intake Operations (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 15,000 - 19,000; Part time

Job summary

Grand Canyon Education, Inc. seeks a Student Intake Specialist to support GCU admission processes. You will assist with transcript collection, verify requirements, and ensure timely matriculation following GCU workflows.

The role emphasizes 20 hours per week, strong attention to detail, and professional communication with students and colleges. A current GCU student will help uphold compliance and timely responses.

Qualifications

• Enrolled as a full-time student in a GCU degree program.
• Maintain GPA requirements: 2.0 for Bachelor's, 3.0 for Master's.
• Capable of handling sensitive student information (FERPA).
• Available to work 20 hours per week.
• Excellent attention to deadlines and accuracy.

Responsibilities

• Collect transcripts for incoming students in a timely manner.
• Apply GCU admission requirements accurately to all programs.
• Matriculate students per GCU workflow and policies.
• Contact students and colleges about transcript status.
• Respond promptly to inquiries regarding admissions records.
• Maintain accurate system statuses for admission files.
• Communicate professionally with internal and external customers.

Skills

Attention to detail

Customer service

Professional communication

Team collaboration

Adaptability

Time management

FERPA confidentiality

Education

GCU student (Bachelor's)

GCU student (Master's)

Tools

MS Office Suite

Job description

Grand Canyon Education (GCE) is seeking a Student Intake Specialist to support the mission of Grand Canyon University through GCE's Student Intake Operations.

Purpose Within The Organization

The Student Intake Specialist Student Worker Position has the responsibility of assisting in collecting all transcripts for incoming students in a timely manner.

Responsibilities Related To Purpose

• Understands and applies GCU admission requirements accurately to all students' programs of study, ensuring compliance with Department of Education guidelines.
• Processes all necessary steps to matriculation in accordance with GCU's workflow, policies, and requirements.
• Contacts students and other colleges/universities as needed in response to students' transcript status.
• Responds in a timely manner to stakeholders regarding admissions records, including but not limited to admission criteria and transcript statuses, with complete and accurate information.
• Utilizes professional, solution-oriented communication with internal and external customers regarding the resolution of needed admission file documents/transcripts.
• Completes all necessary process steps in accordance with GCU's workflow, policies, and requirements.
• Quality review of documentation to ensure program requirements are met, documents are legible, and file is complete.
• Updates system statuses to ensure accurate reflection of the state of student admission files.
• Effective communication with internal and external customers in a professional and timely manner.

Qualifications

• Ability to become familiar and proficient with GCU admission policies.
• Able to adjust to processes and admission policy updates and changes quickly.
• Ability to analyze, interpret information, effectively research and troubleshoot.
• Outstanding attention to detail is must.
• Absolute commitment to meeting strict response deadlines.
• High-level customer service and effective professional communication by phone, email, and instant messenger.
• Excellent interpersonal skills, professional demeanor, ability to work in a team environment in collaborative and cohesive manner.
• Ability to cope with changing priorities professionally and maintain composure while under deadline pressure.
• Basic computer skills including proficiency with MS Office Suite with ability to use multiple systems at one time on two monitors.
• Able to interact and build relationships with internal and external customers in a professional demeanor.
• Commitment to quality, data integrity, and compliant with company, state, and federal regulations and policies.
• Ability to maintain confidential student information (i.e. FERPA).
• Ability to adapt to changing duties and responsibilities with the advancement of technological improvements.
• Ability to accept and adapt to various work schedules outside of normal business hours.
• Must be available to work full 20 hours (4 scheduled hours daily Monday-Friday preferred).

Grand Canyon Education is committed to a student first policy.

Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027

Number of Openings: 2

Manager: Office of Academic Records - Intake Manager