Student Intake Specialist - Student Worker (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Grand Canyon Education, Inc. seeks a Student Intake Specialist – Student Worker to collect information from new and returning students, ensure admissions files are complete promptly, and handle transfer transcripts.

This role supports the front-end enrollment process with a customer-service focus. The student worker will contact students and colleges to verify transcript statuses, apply admission requirements, and maintain accurate records using MS Office, CRM, Campus Vue, and other systems.

Qualifications

• Basic computer skills including proficiency with MS Office Suite and working with multiple systems at one time.
• Outstanding attention to detail and effective research skills.
• Ability to analyze, interpret information, and troubleshoot solutions for transcript collection.
• Professional demeanor when interacting with internal and external customers.
• Strong phone communication and teamwork abilities.

Responsibilities

• Understands and applies admission requirements accurately to all programs.
• Processes steps to receive transcripts per workflow and requirements.
• Contacts students and other colleges to respond to transcript status.
• Responds to students and counselors with timely, accurate information.
• Maintains professional, solution-oriented communication for missing documents/transcripts.

Skills

Basic computer skills

MS Office

Research skills

Attention to detail

Customer service

Team player

Phone skills

Multitasking

Education

Enrollment as a full-time student in Bachelor’s or Master’s program

Tools

MS Office

CRM

Campus Vue

Cisco Jabber

Job description

Position Summary/Purpose

The Student Intake Specialist – Student Worker has the responsibility of collecting information about new or returning students to ensure admissions files are complete promptly with all transfer transcripts. This position works with student files at any given time, is customer service focused and supports the student in the front-end enrollment process effectively and efficiently. In addition, the student worker is responsible for collecting students’ missing transcripts.

Primary Responsibilities/Accountabilities/Essential Functions

• Understands and applies GCU admission requirements accurately to all student’s programs of study.
• Processes all the necessary steps to receive transcripts in accordance with GCU’s workflow, policies, and requirements.
• Contacts students and other colleges/universities to respond to student transcript status.
• Responds to students and counselors, regarding transcript statuses in a timely manner with complete and accurate information.
• Professional, solution-oriented communication with internal and external customers regarding the resolution of missing admission file documents/transcripts.

Equipment Used And Responsibility

• MS Office
• Cisco Jabber
• Dual Monitors
• CRM
• Campus Vue

Qualifications

• Basic computer skills including proficiency with MS Office Suite and working with multiple systems at one time.
• Outstanding attention to detail and effective research skills.
• Ability to analyze, interpret information, and effectively troubleshoot solutions and assist students/counselors in the collection of transcripts/documents.
• Able to interact and build relationships with internal and external customers in a professional demeanor.
• Professional phone skills, able to create urgency in phone conversations to ensure productivity and solution-orientated while remaining respectful/professional.
• Ability to work in a team environment collaboratively and cohesively.

Experience/Education

Grand Canyon University is committed to a student‑first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027