Student Information Systems Support Specialist

Cincinnati Public Schools

Cincinnati (OH)

On-site

USD 41,000 - 44,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

The Cincinnati Public Schools ITM Management in Cincinnati, Ohio is seeking a Help Desk Technician open-to-the-public to support student information software systems and client-server environments. You will help identify, troubleshoot and resolve user issues and provide training to system users.

Responsibilities include maintaining CPS software, developing procedures, and ensuring adherence to CPS information standards.

Qualifications

Three years of satisfactory service in a position using CPS software with training completed by CPS.
Knowledge of CPS software such as Focus, CPS Web-Based Applications, Cognos Canvas and Microsoft Office.
Ability to use SQL query language or other query tools and provide first-level troubleshooting.
Strong customer service, English usage, spelling, grammar and punctuation.
Understanding of Windows and Mac operating systems in a K-12 environment.

Responsibilities

Provide first-level troubleshooting for district student information software programs.
Identify and resolve user support issues and coordinate training for district software.
Offer constant phone support via a Help Desk and document resolutions.
Develop ad hoc queries and reports using provided tools.
Meet deadlines for production of reports and maintain professional composure.