IT Helpdesk Specialist — Triage & Solutions

Sylvania; St. Charles (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

CUSD 303 in Illinois is seeking a Technology Support Specialist for the 2026-2027 school year to join the Technology team and help maintain reliable services district-wide.

The role primarily uses the district's helpdesk system to manage tickets, triage issues, and escalate high-priority problems, ensuring timely resolution and user support for staff and students.

Strong organizational skills and a customer-focused mindset are essential to succeed in a fast-paced educational environment.

Qualifications

• A bachelor's or associate's degree focused on information information technology, computer science, or a related field, or equivalent combination of education and relevant experience.
• Education supplemented by specialized computer courses or an equivalent combination of training and experience may be substituted for degree requirements.

Responsibilities

• Works with Technology team members to implement and maintain services that are useful and reliable.
• Primarily uses the district helpdesk system to complete work tickets, triage issues, and elevate high priority problems.

Skills

Helpdesk software

Ticket triage

Issue escalation

Education

Bachelor's or Associate's degree in IT / Computer Science or related field

Job description

CUSD 303 in Illinois is seeking a Technology Support Specialist for the 2026-2027 school year to join the Technology team and help maintain reliable services district-wide.

The role primarily uses the district's helpdesk system to manage tickets, triage issues, and escalate high-priority problems, ensuring timely resolution and user support for staff and students.

Strong organizational skills and a customer-focused mindset are essential to succeed in a fast-paced educational environment.