Student HRL Office Assistant - Part-Time On-Campus

American University; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

American University in Washington, DC is seeking a part-time Office Assistant in Housing & Residence Life. The OA will deliver responsive, professional customer service and administrative support to sustain daily office operations and create a welcoming, well-informed experience for students, families, and campus partners.

Reporting to the Housing Assignments team, the OA works 10–20 hours per week, with work hours during regular office times.

Qualifications

• Current enrollment as an undergraduate or graduate student at American University.
• Minimum cumulative GPA of 2.25 maintained for the duration of employment.
• Strong organizational, written and verbal communication, problem-solving, and customer service skills.
• Professionalism, dependability, and discretion with confidential information.

Responsibilities

• Serve as the primary point of contact for students, families, and visitors to the HRL office.
• Assist via phone, email, live chat, and in-person interactions with accurate information on housing policies and campus resources.
• Process forms and complete administrative tasks with attention to detail and deadlines.
• Maintain confidentiality of student records per FERPA and departmental standards.
• Support special projects including document management and review of HRL communications and website content.
• Provide logistical support for departmental events, meetings and trainings.
• Perform other related duties as assigned.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Organization

Education

Current AU student

GPA 2.25 minimum

Tools

Microsoft Office

Job description

American University in Washington, DC is seeking a part-time Office Assistant in Housing & Residence Life. The OA will deliver responsive, professional customer service and administrative support to sustain daily office operations and create a welcoming, well-informed experience for students, families, and campus partners.

Reporting to the Housing Assignments team, the OA works 10–20 hours per week, with work hours during regular office times.