Residence Hall Desk Assistant — Part-Time Student Role

American University; United States; In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

American University is seeking a part‑time Desk Assistant (DA) within Housing & Residence Life. The role supports residence hall safety, resident concerns, and guest welcome, reporting to Residential Operations staff.

It involves front desk shifts from 7:00 AM to 11:00 PM and requires close collaboration with other staff across campus. Position is available only to enrolled AU students with a minimum 12 credits per semester, a 2.50 GPA, and completion of required trainings.

Competenze

• Full‑time enrollment as an undergraduate or graduate student at American University (min 12 credits, max 17 per semester).
• GPA at or above 2.50 and term GPA at or above 2.50 (GPAs maintained from application to separation).
• Must be in good conduct standing with the university.
• Participate in the Desk Assistant interview process.
• Desk Assistants are expected to work a minimum of 12 hours per week, including 3 hours on Saturdays or Sundays.
• Desk Assistants are required to work during one break and during Finals and hall closing periods.
• All Desk Assistants must attend and fully participate in staff training in August and January prior to the start of the semester.

Mansioni

• Administration: Turn in completed HR and payroll forms and submit HR paperwork via WorkDay; maintain confidentiality of staff and student information; prepare reports and timesheets.
• Community Facilitation: assist residents, answer questions in person/phone, check in/out guests, maintain desk area and supplies.
• Role Modeling and Policy Compliance: enforce Housing Agreement and university policies; document violations; follow emergency protocols at the desk.
• Facilities/Operations: assist in opening/closing, use StarRez to check in/out housing assignments, follow lockout procedures and key distribution.
• Communication: maintain positive relationships with staff; attend DA meetings; communicate with on‑call staff and emergency personnel.

Conoscenze

Communication skills

Customer service

Confidentiality

Teamwork

Formazione

Enrollment as undergraduate or graduate student at American University

12 credits per semester (min) and up to 17 (max)

GPA 2.50 or higher

Good conduct standing with the university

Desk Assistant interview process

Commit to 12 hours per week

Attend staff training in August and January

Must be able to work evenings and weekends

Strumenti

StarRez housing software

Descrizione del lavoro

American University is seeking a part‑time Desk Assistant (DA) within Housing & Residence Life. The role supports residence hall safety, resident concerns, and guest welcome, reporting to Residential Operations staff.

It involves front desk shifts from 7:00 AM to 11:00 PM and requires close collaboration with other staff across campus. Position is available only to enrolled AU students with a minimum 12 credits per semester, a 2.50 GPA, and completion of required trainings.