HRL Office Assistant (Student)

American University; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

American University in Washington, DC is seeking a part-time Office Assistant in Housing & Residence Life. The OA will deliver responsive, professional customer service and administrative support to sustain daily office operations and create a welcoming, well-informed experience for students, families, and campus partners.

Reporting to the Housing Assignments team, the OA works 10–20 hours per week, with work hours during regular office times.

Qualifications

• Current enrollment as an undergraduate or graduate student at American University.
• Minimum cumulative GPA of 2.25 maintained for the duration of employment.
• Strong organizational, written and verbal communication, problem-solving, and customer service skills.
• Professionalism, dependability, and discretion with confidential information.

Responsibilities

• Serve as the primary point of contact for students, families, and visitors to the HRL office.
• Assist via phone, email, live chat, and in-person interactions with accurate information on housing policies and campus resources.
• Process forms and complete administrative tasks with attention to detail and deadlines.
• Maintain confidentiality of student records per FERPA and departmental standards.
• Support special projects including document management and review of HRL communications and website content.
• Provide logistical support for departmental events, meetings and trainings.
• Perform other related duties as assigned.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Organization

Education

Current AU student

GPA 2.25 minimum

Tools

Microsoft Office

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible touse Federal Work Study (FWS) awards, with a few exceptions. FWSfunds cannot be applied to janitorial, construction, partisan orsectarian positions. For information or questions regarding FWSfunds, please contact American University's Office of FinancialAid.

Department:

Housing Assignments Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Office Assistant (OA) is a student staff position in Housing& Residence Life (HRL) within American University’s Division ofStudent Affairs. Reporting to the Housing Assignments team, the OAdelivers responsive, professional customer service andadministrative support that sustain daily office operations. The OAcontributes to a welcoming, well-informed experience for students,families, and campus partners and collaborates with professionaland student staff across HRL.

Essential Functions:

• Serve as the primary point of contact for students, families, and visitors to the HRL office.
• Assist via phone, email, live chat, and in-person interactions, providing accurate information about housing policies, procedures, and campus resources.
• Process forms and complete administrative tasks with attentionto detail and adherence to established deadlines.
• Maintain the confidentiality of student records and sensitiveinformation in accordance with the Family Educational Rights andPrivacy Act (FERPA) and departmental standards.
• Support special projects, including document managing and thereview of HRL communications and website content for accuracy andconsistency.
• Provide logistical support for departmental events, meetings,and training sessions.
• Perform other related duties as assigned.

Position Type/Expected Hours of Work:

• Part-time.
• 10 - 20 hours per week.

Salary Range:

• $18.40 per hour.

Required Education and Experience:

• Current enrollment as a undergraduate or graduate student atAmerican University.
• Minimum cumulative GPA of 2.25, maintained for the duration ofemployment.
• Demonstrate organizational, written and verbal communication, problem-solving, and customer service skills.
• A high standard of professionalism, dependability, anddiscretion in handling confidential information.

Preferred Education and Experience:

• Previous experience in customer service, reception, or anoffice environment.
• Proficiency with Microsoft.
• Familiarity with American University's residentialcommunities.

Additional Eligibility Qualifications:

• Shifts are scheduled during office hours: 9 AM to 5 PM, Mondaythrough Friday. Potential for non-traditional hours.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover orcontain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any timewith or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional information about American University employment andbenefits.

Contact Us

For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.