Student Housing & Records Assistant II

Michigan State University College of Engineering; East Lansing (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Michigan State University College of Engineering is seeking an administrative coordinator to support housing operations, serving students, families, and campus partners in person, by phone, and via email. You will manage room assignments, maintain accounts, and ensure accurate room and board records within Mercury.

This role requires focus on customer service, multitasking, and adherence to MSU policies while collaborating with housing staff and diverse populations.

Qualifications

• Knowledge of MSU forms, policies, and procedures.
• Ability to work with multiple business systems and databases.
• Strong organizational and communication skills.

Responsibilities

• Will regularly be available to students, parents, guardians, and campus partners in person, on the phone, and via email.
• Resident hall/apartment management of all students including assignments & changes.
• Compiles and maintains room and board records, charges, and student accounts.
• Answer, respond to, and triage phone calls and electronic messages promptly.
• Maintain housing records in Mercury and ensure compliance with policies.
• Collaborate with staff and students to understand diverse needs and provide inclusive service.

Skills

MSU forms knowledge

Multi-tasking

Customer service

Education

High school diploma

Tools

MS Word

MS Excel

MS Access

MS PowerPoint

RMS

Web Requisitioning

EBS

Document Viewer

Job description

Michigan State University College of Engineering is seeking an administrative coordinator to support housing operations, serving students, families, and campus partners in person, by phone, and via email. You will manage room assignments, maintain accounts, and ensure accurate room and board records within Mercury.

This role requires focus on customer service, multitasking, and adherence to MSU policies while collaborating with housing staff and diverse populations.