Student Housing Front Desk: Guest Experience Host

Story Land; Altoona (IA); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Adventureland Inn in Altoona, IA is seeking a Guest Experience Agent for student housing. You will welcome residents, assist with arrivals and departures, and deliver exceptional service in a busy lodging setting.

The role requires strong communication, attention to detail, and the ability to multitask while maintaining a friendly, professional demeanor. Flexible scheduling including evenings and weekends is expected.

Competenze

• High school diploma or equivalent preferred; experience in hospitality or front desk a plus.
• Ability to read, write and speak fluent English; bilingual skills a plus.

Mansioni

• Greet and assist residents in a warm, friendly, professional manner.
• Check-in/check-out residents using the property management system; handle payments and maintain a cash drawer.
• Provide information about park amenities, local area and accommodations; resolve guest questions and concerns promptly.
• Maintain front desk appearance and ensure reception areas are clean and organized.
• Collaborate with park services and maintenance to address guest needs efficiently.
• Document overnight shifts and communicate updates to lodging leadership.
• Follow SOPs and ensure compliance with safety and operational procedures.

Conoscenze

Customer service

Written & verbal communication

Attention to detail

Problem solving

Teamwork

Multitasking

Professionalism

Formazione

High school diploma or equivalent

Strumenti

Outlook

Excel

Word

PowerPoint

Cash handling (POS)

Descrizione del lavoro

Adventureland Inn in Altoona, IA is seeking a Guest Experience Agent for student housing. You will welcome residents, assist with arrivals and departures, and deliver exceptional service in a busy lodging setting.

The role requires strong communication, attention to detail, and the ability to multitask while maintaining a friendly, professional demeanor. Flexible scheduling including evenings and weekends is expected.