Adventureland Park 2027 - Student Housing Experience Agent

Story Land; Altoona (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Adventureland Inn in Altoona, IA is seeking a Guest Experience Agent for student housing. You will welcome residents, assist with arrivals and departures, and deliver exceptional service in a busy lodging setting.

The role requires strong communication, attention to detail, and the ability to multitask while maintaining a friendly, professional demeanor. Flexible scheduling including evenings and weekends is expected.

Qualifications

• High school diploma or equivalent preferred; experience in hospitality or front desk a plus.
• Ability to read, write and speak fluent English; bilingual skills a plus.

Responsibilities

• Greet and assist residents in a warm, friendly, professional manner.
• Check-in/check-out residents using the property management system; handle payments and maintain a cash drawer.
• Provide information about park amenities, local area and accommodations; resolve guest questions and concerns promptly.
• Maintain front desk appearance and ensure reception areas are clean and organized.
• Collaborate with park services and maintenance to address guest needs efficiently.
• Document overnight shifts and communicate updates to lodging leadership.
• Follow SOPs and ensure compliance with safety and operational procedures.

Skills

Customer service

Written & verbal communication

Attention to detail

Problem solving

Teamwork

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

PowerPoint

Cash handling (POS)

Job description

## Adventureland Park 2027 - Student Housing Experience AgentApply: Adventureland Inn, 3200 Adventureland drive, Altoona, IA 50009, United States of America: Posted Today: JR107945Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: *Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The service driven Guest Experience Agent in Host Housing provides courteous, prompt service to our Host residents by answering phones, checking Hosts in/out, and interacting with Hosts in a friendly and professional manner to create a memorable experience.**We are currently looking for a:**Adventureland Park 2027 - Student Housing Experience Agent**Roles & Responsibilities:*** Greet and interact with residents in a warm, friendly, fun, and professional manner* Maintain a neat, clean, and professional appearance* Utilize property management system to make reservations, check-in and check-out Hosts, process payments, maintain a cash drawer and operate office equipment* Ensure a smooth check-in and check-out process for guests* Deliver guest amenities as requested (if applicable)* Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls* Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints* Partner with park services and/or maintenance to ensure guest requests and complaints are resolved in a timely manner* Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture, and vacuuming* Demonstrate a working knowledge of all services and facilities of the property* Comply with all standard operating procedures* Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis* Provide residents with insightful information about other nearby parks and properties* Promptly escalate any maintenance issues or emergencies to the appropriate authorities* All other duties assigned by leadership **Education and Experience:** * High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered* 1+ year of previous hospitality or front desk experience a plus, but not required **Language:** Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. **Requirements:** * Must be at least 18 years of age to comply with Iowa Child Labor Laws* Ability to work flexible schedule, including evenings, weekends, and holidays* Must have reliable transportation to and from work for your scheduled shift* Ability to comply with all uniform policies* Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner* Ability to portray a positive, outgoing, professional attitude* Ability to handle pressure and difficult situations with poise and finesse* Must possess strong written and verbal communication skills* Must possess strong attention to detail and problem-solving abilities* Ability to accurately use Point of Sale (POS) and/or other cash handling equipment* Ability to use office technology and equipment, such as PC, software, and copier* Must be proficient in Microsoft Outlook, Excel, Word, and Power Point* Ability to follow direction, multi-task, and work as part of a team as well as independently **Physical Requirements:** * Ability to stand in place for long periods of time* Ability to stand, walk, and remain on feet for majority of the workday* Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders* Ability to remain sedentary for extended periods of time, while using a computer* Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds **Working Conditions:** * This role will be based in an indoor lodging setting, predominantly at the front desk* Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions* Subject to frequent interruptions and may need to reprioritize activities* Subject to constant repetitive motion