Adventureland Park 2027 - Student Housing Experience Agent

0911 Festival Fun Parks, LLC; Altoona (IA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Flexible schedule

Cross-train and learn multiple skills

Free park admission

Invitations to exclusive events

Job summary

Adventure Park 2027 role at 0911 Festival Fun Parks, LLC seeks a friendly Housing Experience Agent for student residents at the hotel's front desk. You will greet residents, process reservations, check-ins/outs, and payments, while maintaining a clean, professional front desk.

Fluent English is required; Spanish or other bilingual skills are a plus. The position requires flexibility for evenings, weekends, and holidays, with opportunities to cross-train across departments and enjoy staff perks.

Qualifications

• High school diploma, GED, or equivalent preferred.
• 1+ year of hospitality or front desk experience is a plus.
• Fluent English required; Spanish or other bilingual skills are a plus.

Responsibilities

• Greet and interact with residents in a warm, friendly, professional manner
• Maintain a neat, clean, and professional appearance
• Utilize property management system to make reservations, check-in and check-out Hosts, process payments, maintain a cash drawer and operate office equipment
• Ensure a smooth check-in and check-out process for guests
• Deliver guest amenities as requested (if applicable)
• Operate internal communication devices (e.g. PBX switchboard) efficiently while answering and transferring calls
• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Partner with park services and/or maintenance to resolve guest requests and complaints promptly
• Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture and vacuuming
• Demonstrate working knowledge of all services and facilities of the property
• Comply with all standard operating procedures
• Accurately document overnight shift happenings and provide updates to lodging leadership
• Provide residents with insights about other nearby parks and properties
• All other duties assigned by leadership

Skills

Customer service

Front desk

Communication

Multitasking

POS

Microsoft Office

Education

High school diploma or GED

Tools

POS system

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The service driven Guest Experience Agent in Host Housing provides courteous, prompt service to our Host residents by answering phones, checking Hosts in/out, and interacting with Hosts in a friendly and professional manner to create a memorable experience.

Adventure Park 2027 - Student Housing Experience Agent

Roles & Responsibilities

• Greet and interact with residents in a warm, friendly, fun, and professional manner
• Maintain a neat, clean, and professional appearance
• Utilize property management system to make reservations, check-in and check-out Hosts, process payments, maintain a cash drawer and operate office equipment
• Ensure a smooth check-in and check-out process for guests
• Deliver guest amenities as requested (if applicable)
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Partner with park services and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
• Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture and vacuuming
• Demonstrate a working knowledge of all services and facilities of the property
• Comply with all standard operating procedures
• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
• Provide residents with insightful information about other nearby parks and properties
• Promptly …
• All other duties assigned by leadership

Education and Experience

• High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered 1+ year of previous hospitality or front desk experience a plus, but not required

Language

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, outgoing, professional attitude
• Ability to handle pressure and difficult situations with poise and finesse
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
• Ability to use office technology and equipment, such as PC, software, and copier
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand in place for long periods of time
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

Working Conditions

• This role will be based in an indoor lodging setting, predominantly at the front desk
• Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions and may need to reprioritize activities
• Subject to constant repetitive motion

Team member benefits

• Adventureland Perks & Benefits:
• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland and select parks on your days off
• Invitations to exclusive company-sponsored Host events throughout the season

In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career