Guest Experience Agent – Front Desk (Flexible Schedule)

Splish Splash Water Park; Altoona (IA); In loco; USD 17.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible schedule

Cross-train and learn various skills

Free park admission

Invitations to exclusive Host events

Descrizione del lavoro

Adventureland Park in Altoona, IA is hiring a Student Housing Experience Agent for the Host Housing program. You will greet residents, check them in and out, handle reservations, payments, and provide friendly, professional service in a lodging setting.

The role requires excellent English, strong customer service, and basic computer skills including Outlook and Excel. A high school diploma or equivalent is preferred, with hospitality experience a plus; bilingual abilities are a bonus.

Competenze

• High school diploma or GED preferred; equivalent experience considered.
• 1+ year hospitality/front desk experience a plus, but not required.
• Ability to read, write, and speak fluent English; Spanish a plus.

Mansioni

• Greet and interact with residents in a warm, friendly, and professional manner.
• Maintain a neat, clean, and professional appearance.
• Use property management system to make reservations, check-in/out Hosts, process payments, and manage cash drawer.
• Ensure a smooth check-in/check-out process for guests.
• Provide guest amenities as requested.
• Answer calls on internal communications devices efficiently and professionally.
• Respond promptly to guest requests and concerns with courtesy.
• Collaborate with park services to resolve guest issues in a timely manner.
• Keep front desk and common areas clean and organized.

Conoscenze

Customer service

Communication

Multitasking

MS Office

POS handling

Bilingual (bonus)

Formazione

High school diploma or GED

Strumenti

Property management system

POS system

Outlook

Excel

Word

PowerPoint

Descrizione del lavoro

Adventureland Park in Altoona, IA is hiring a Student Housing Experience Agent for the Host Housing program. You will greet residents, check them in and out, handle reservations, payments, and provide friendly, professional service in a lodging setting.

The role requires excellent English, strong customer service, and basic computer skills including Outlook and Excel. A high school diploma or equivalent is preferred, with hospitality experience a plus; bilingual abilities are a bonus.