Lodging Guest Experience Host — Flexible Schedule

0911 Festival Fun Parks, LLC; Altoona (IA); In loco; USD 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free park admission for staff

Cross-training across departments

Flexible schedule

Descrizione del lavoro

Adventureland Park in Iowa is hiring a Lodging Guest Experience Agent to deliver courteous, prompt service to guests, handling reservations, check-ins, check-outs, and payments at the front desk. You will interact with guests professionally and support housekeeping and maintenance to resolve requests.

The role emphasizes heartful hospitality, PCI-compliant payments, and providing guests with local park information while maintaining a polished front desk presence.

Competenze

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, outgoing, professional attitude
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Mansioni

• Greet and interact with guests in a warm, friendly, fun, and professional manner
• Maintain a neat, clean, and professional appearance
• Utilize property management system to make reservations, check-in and check-out guests, process payments
• Ensure a smooth check-in and check-out process for guests
• Deliver guest amenities as requested
• Accurately process guest payments while maintaining PCI compliance

Conoscenze

Customer service

Written & verbal comms

Multitasking

Positive attitude

Professional demeanor

Team collaboration

Formazione

High school diploma or GED

Equivalent work experience considered

Strumenti

POS/cash handling

Microsoft Outlook

Excel/Word/PowerPoint

Descrizione del lavoro

Adventureland Park in Iowa is hiring a Lodging Guest Experience Agent to deliver courteous, prompt service to guests, handling reservations, check-ins, check-outs, and payments at the front desk. You will interact with guests professionally and support housekeeping and maintenance to resolve requests.

The role emphasizes heartful hospitality, PCI-compliant payments, and providing guests with local park information while maintaining a polished front desk presence.