Student Health Insurance Coordinator

University of Illinois Urbana-Champaign; Urbana (AR); On-site; USD 24,000 - 35,000; Full time

Job summary

The University of Illinois Urbana-Champaign seeks a Medical Insurance Associate within the Student Health Insurance office. The role serves as a liaison between students and the insurance plan, representing the office at campus events and communicating program information through calls, emails, and in-person consultations.

Responsibilities include handling customer interactions, explaining benefits, supporting enrollment periods, processing waivers, and maintaining confidential records with a

Qualifications

• One year (12 months) of college coursework in health-related field, business admin/management or related fields or work experience in healthcare environment.
• Knowledge of medical terms and insurance language; familiarity with HIPAA/FERPA.
• Ability to communicate clearly with students and staff via phone, email and in person.

Responsibilities

• Interact with students and staff via phone, email and walk-in consultations.
• Explain plan benefits, enrollment periods, and claims processes to insured clients.
• Assist with enrollment periods, waivers review with carriers, and enrollment processing.
• Maintain confidential records and document internal office practices.

Skills

Medical terminology

Customer service

HIPAA

FERPA

Communication

Team collaboration

Data entry

Email proficiency

Phone support

Attention to detail

Education

Healthcare coursework

Tools

PowerDMS

Box

Microsoft Outlook

Job description

The University of Illinois Urbana-Champaign seeks a Medical Insurance Associate within the Student Health Insurance office. The role serves as a liaison between students and the insurance plan, representing the office at campus events and communicating program information through calls, emails, and in-person consultations.

Responsibilities include handling customer interactions, explaining benefits, supporting enrollment periods, processing waivers, and maintaining confidential records with a