Medical Insurance Associate

University of Illinois Urbana-Champaign; Urbana (AR); On-site; USD 24,000 - 35,000; Full time

Job summary

The University of Illinois Urbana-Champaign seeks a Medical Insurance Associate within the Student Health Insurance office. The role serves as a liaison between students and the insurance plan, representing the office at campus events and communicating program information through calls, emails, and in-person consultations.

Responsibilities include handling customer interactions, explaining benefits, supporting enrollment periods, processing waivers, and maintaining confidential records with a

Qualifications

• One year (12 months) of college coursework in health-related field, business admin/management or related fields or work experience in healthcare environment.
• Knowledge of medical terms and insurance language; familiarity with HIPAA/FERPA.
• Ability to communicate clearly with students and staff via phone, email and in person.

Responsibilities

• Interact with students and staff via phone, email and walk-in consultations.
• Explain plan benefits, enrollment periods, and claims processes to insured clients.
• Assist with enrollment periods, waivers review with carriers, and enrollment processing.
• Maintain confidential records and document internal office practices.

Skills

Medical terminology

Customer service

HIPAA

FERPA

Communication

Team collaboration

Data entry

Email proficiency

Phone support

Attention to detail

Education

Healthcare coursework

Tools

PowerDMS

Box

Microsoft Outlook

Job description

Medical Insurance Associate

Student Health Insurance

Job Summary

Acts as a representative of the Student Insurance Office, and liaison between students and the plan. Participates in campus events where Student Insurance presence is requested. Communicates information about Student Insurance programs and services as needed. Performs basic customer services duties including but not limited to phone calls, emails and in-person consultations. Escalates complex issues to the appropriate department personnel.

Duties & Responsibilities

• Responsible for customer interaction that will require the ability to work independently with students and staff. In addition, customer service duties include communication by phone, email and walk-in. Also includes providing insured clients with accurate, detailed information related to a variety of insurance issues to ensure their understanding about the plan's policy and benefits including explanations about the various components of each benefit; the importance of adhering to timely filing schedules; payment allocation; the appeal process; the enrollment period; and other issues.
• Perform a variety of support services to meet daily operational needs of the department. Facilitate processing
  functions related to each semester's enrollment period activities.
• Responsible for traveling and participating in outreaches throughout the year to educate new students during the orientation for each semester with compassion and understanding.
• Document internal office practices/policies. Maintain confidential records and perform related processing functions during enrollment period such as review insurance waivers by contacting insurance carriers for coverage eligibility and benefit information meets waiver requirements.
• Perform other assigned duties.

Minimum Qualifications

Any one or combination totaling one (1) year (12 months) from the categories below:
College coursework in a health-related field, business administration/management, human resource management, or closely related fields as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate’s Degree (60 semester hours) equals eighteen months (18 months)
Work experience in a healthcare environment working with medical claims, denials, rejections, referrals, and prior authorizations.

Preferred Qualifications

Banner experience.

Knowledge, Skills and Abilities

• Understanding medical terms and insurance language.
• Familiarity with different types of insurance policies and coverage options.
• Knowledge of regulations, such as HIPAA and FERPA.
• Understanding customer service best practices and techniques.
• Awareness of procedures for processing insurance claims.
• Strong communication skills.
• Ability to analyze insurance-related issues and provide resolution or escalation.
• High level of accuracy in reviewing documentation.
• Knowledge of using cloud storage and document management systems like PowerDMS and Box.
• Ability to understand and empathize with students’ situations and provide compassionate support.
• Capability to make informed decisions based on data and policy guidelines.
• Ability to work effectively as part of a team, collaborating with other representatives and departments.
• Skills in negotiating and mediating between clients and insurance providers to reach satisfactory outcomes.
• Competence in composing, sending, and organizing emails and text messages efficiently.
• Accuracy in entering information into spreadsheets or databases.
• Proficiency in using word processing, spreadsheet, and email software for document creation, data management, and communication.
• Proficiency with scheduling software like Microsoft Outlook Calendar.
• Efficiently managing time to handle multiple tasks and meet deadlines.

McKinley Health Center aims to provide high-quality ambulatory healthcare and health education to students and medical expertise to University leadership. The Center is also accredited through the Accreditation Associate for Ambulatory Health Care (AAAHC). Employees at MHC are required to provide proof of certain immunizations according to recommendations from the Center for Disease Control (CDC) Advisory Committee on Immunization Practices (ACIP) guidelines. To review the full policy, please click here -Immunizations.

Our staff works on campus with an academically talented and diverse student population representing a wide range of backgrounds and experiences, including international students.

Sponsorship for workauthorization is not available for this position.

Appointment Information

This is a 100% full-time Civil Service CUSTOM.CLASSIFICATION TITLE position, appointed on a 12-month basis. The expected start date is as soon as possible after 10/26/2026. The staring wage for this position is $21.401 hourly. The job schedule is 8 - 4:30pm, M-F.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].