Medical Insurance Associate

University of Illinois at Urbana-Champaign; Urbana (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

University of Illinois Urbana-Champaign seeks a Medical Insurance Associate within the Student Health Insurance office on campus. The role serves as the liaison between students and the insurance plan, handling inquiries, processing enrollments, waivers, and communications related to coverage.

Responsibilities include assisting students and staff via phone, email, and in person, traveling to educate new students during orientations, and supporting daily operations during enrollment periods,

Qualifications

• Customer service experience with students and staff is required.
• Understanding medical terms and insurance language is beneficial.
• Familiarity with HIPAA/FERPA regulations is preferred.

Responsibilities

• Interact with students and staff by phone, email, and in person to provide clear insurance information.
• Support enrollment period activities and daily department operations.
• Educate new students about plan benefits and waiver requirements during orientations.

Skills

Customer service

Communication

HIPAA knowledge

Policy interpretation

Teamwork

Education

Associate's Degree

Health-related coursework

Tools

PowerDMS

Box

Microsoft Outlook

Enrollment systems

Job description

Medical Insurance Associate

Student Health Insurance

Acts as a representative of the Student Insurance Office, and liaison between students and the plan. Participates in campus events where Student Insurance presence is requested. Communicates information about Student Insurance programs and services as needed. Performs basic customer services duties including but not limited to phone calls, emails and in-person consultations. Escalates complex issues to the appropriate department personnel.

Duties & Responsibilities

• Responsible for customer interaction that will require the ability to work independently with students and staff. In addition, customer service duties include communication by phone, email and walk-in. Also includes providing insured clients with accurate, detailed information related to a variety of insurance issues to ensure their understanding about the plan's policy and benefits including explanations about the various components of each benefit the importance of adhering to timely filing schedules payment allocation the appeal process the enrollment period and other issues.
• Perform a variety of support services to meet daily operational needs of the department. Facilitate processing functions related to each semester's enrollment period activities.
• Responsible for traveling and participating in outreaches throughout the year to educate new students during the orientation for each semester with compassion and understanding.
• Document internal office practices/policies. Maintain confidential records and perform related processing functions during enrollment period such as review insurance waivers by contacting insurance carriers for coverage eligibility and benefit information meets waiver requirements.
• Perform other assigned duties.

Minimum Qualifications

Any one or combination totaling one (1) year (12 months) from the categories below:

College coursework in a health-related field, business administration/management, human resource management, or closely related fields as measured by the following conversion table or its proportional equivalent:

30 semester hours equals one (1) year (12 months)

Associate's Degree (60 semester hours) equals eighteen months (18 months)

Work experience in a healthcare environment working with medical claims, denials, rejections, referrals, and prior authorizations.

Preferred Qualifications

Banner experience.

Knowledge, Skills and Abilities

• Understanding medical terms and insurance language.
• Familiarity with different types of insurance policies and coverage options.
• Knowledge of regulations, such as HIPAA and FERPA.
• Understanding customer service best practices and techniques.
• Awareness of procedures for processing insurance claims.
• Strong communication skills.
• Ability to analyze insurance-related issues and provide resolution or escalation.
• High level of accuracy in reviewing documentation.
• Knowledge of using cloud storage and document management systems like PowerDMS and Box.
• Ability to understand and empathize with students' situations and provide compassionate support.
• Capability to make informed decisions based on data and policy guidelines.
• Ability to work effectively as part of a team, collaborating with other representatives and departments.
• Skills in negotiating and mediating between clients and insurance providers to reach satisfactory outcomes.
• Competence in composing, sending, and organising emails and text messages efficiently.
• Accuracy in entering information into spreadsheets or databases.
• Proficiency in using word processing, spreadsheet, and email software for document creation, data management, and communication.
• Proficiency with scheduling software like Microsoft Outlook Calendar.
• Efficiently managing time to handle multiple tasks and meet deadlines.

McKinley Health Center aims to provide high-quality ambulatory healthcare and health education to students and medical expertise to University leadership. The Center is also accredited through the Accreditation Associate for Ambulatory Health Care (AAAHC). Employees at MHC are required to provide proof of certain immunisations according to recommendations from the Center for Disease Control (CDC) Advisory Committee on Immunisation Practices (ACIP) guidelines. To review the full policy, please click here - Immunisations.

Our staff works on campus with an academically talented and diverse student population representing a wide range of backgrounds and experiences, including international students.

Sponsorship for work authorisation is not available for this position.

Appointment Information

This is a 100% full-time Civil Service CUSTOM.CLASSIFICATION TITLE position, appointed on a 12-month basis. The expected start date is as soon as possible after 10/26/2026. The staring wage for this position is $21.401 hourly. The job schedule is 8 - 4:30pm, M-F. For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on 10/2/2026. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Sean Wilson at [e-mail]. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognised, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].

Requisition ID: 1038224