Student Front Desk Specialist - USFTGP Trinity

Tampa General Hospital; Trinity (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Academic Medical Group Inc in Trinity, FL is seeking a part-time Student Front Desk Specialist to assist with patient check-in/out, scheduling, and documentation in EPIC. You will collect co-pays, verify demographics, and support clinical staff while maintaining a positive patient experience.

The role requires a current high school student (ages 16–17) with reliable transportation and ability to work during school hours. Training options available, including on-the-job and Florida Virtual School.

Qualifications

• High school student (in progress)
• Ability to communicate clearly with patients and staff
• Demonstrated reliability and time management
• Wamiliar with basic clerical tasks in a healthcare setting and EPIC usage

Responsibilities

• Check-in and check-out patients using EPIC and verify demographics
• Collect co-pays and provide receipts
• Handle phone calls and route to appropriate departments
• Assist scheduling and ensure timely patient appointments
• Document patient information for the care team
• Balance cash and close the cash drawer at day end
• Maintain patient experience and safety per policies

Skills

Customer service

Front desk

Phone handling

EPIC

Education

High School Diploma or Equivalent (In Progress)

Tools

EPIC System

Job description

Job Description - Student Front Desk Specialist - USFTGP Trinity (260002W2)

Student Front Desk Specialist - USFTGP Trinity - (260002W2)

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures


• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit


• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication


• Completes patient scheduling activities to ensure patients are seen in a timely manner


• Documents patient information in EPIC to allow for complete communication across the clinical team


• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day


• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

Education

• High School Diploma or Equivalent (In Progress)

Additional Requirements

• Current High school student (ages 16–17)


• Parental/guardian approval required


• Reliable transportation required (public or personal)


• Must be able to work during school hours
  
  
  
  • (Flexible options available: on-the-job training, technical school programs, or Florida Virtual School)
  
  
  
  

Primary Location

Trinity

Work Locations

Family Care Center Trinity

2433 Country Place Blvd.

Trinity 34655

Eligible for Remote Work On Site

Organization

Academic Medical Group Inc

Schedule

Part-time

Scheduled Days Monday, Tuesday, Wednesday, Thursday, Friday