Front Desk Specialist - USFTGP Riverview

Socket.dev; Riverview (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Socket.dev is seeking a healthcare front desk professional in Riverview, FL to manage patient check-in/check-out using EPIC EMR. You will verify demographics, collect co-pays, issue receipts, and ensure all paperwork is properly completed for billing.

You will support physicians and nurses by processing required documents while delivering excellent patient service. Responsibilities include scheduling, routing calls, documenting in EPIC, and balancing the cash drawer at day end, all while

Qualifications

• High School Diploma or Equivalent.
• Experience in healthcare, medical office, clinic, or customer-facing administrative environment preferred.
• Knowledge of front desk workflows including scheduling, registration, and check-in/check-out.

Responsibilities

• Proactively screens patients with scheduled appointments for pre-certifications, authorizations/referrals and educates patients on financial policies.
• Manages front desk duties: patient check-in/check-out, verify demographics, collect co-payments, issue receipts, and obtain signatures on required paperwork.
• Answer and route calls from physicians, nurses, staff, and external/academic offices for efficient communication.
• Complete patient scheduling to ensure timely visits.
• Document patient information in EPIC for complete communication across the clinical team.
• Reconcile payments and balance cash drawer at day's end.
• Maintain patient experience and safety following clinical policies and protocols.

Skills

Customer service

Communication

Front desk

Cash handling

Phone etiquette

Education

High School Diploma or Equivalent

Tools

EPIC EMR

Job description

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures
• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Completes patient scheduling activities to ensure patients are seen in a timely manner
• Documents patient information in EPIC to allow for complete communication across the clinical team
• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

• High School Diploma or Equivalent
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties

Technical Knowledge, Skills, and Abilities:

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.