Front Desk Specialist - USFTGP Seminole

Tampa General Hospital; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc. is seeking a Front Desk Specialist to support patient check-in/check-out, verify demographics, and collect co-payments at the Family Care Center Seminole location.

The role requires strong customer service, front desk experience, and proficiency with EPIC or similar EMR systems, ensuring accurate documentation and smooth clinic workflow for patients and providers.

Qualifications

• High School Diploma or GED required.
• Healthcare front desk/clinic experience preferred.
• Experience with EPIC or similar EMR systems is a plus.

Responsibilities

• Check-in and check-out patients and verify demographics.
• Collect co-payments and receipts; balance cash drawer daily.
• Assist patients with paperwork for appointments and referrals.
• Schedule appointments and document in EPIC for care team access.
• Provide courteous, responsive service to patients and staff.

Skills

EPIC proficiency

Customer service

Front desk operations

Cash handling

Scheduling

Education

High School Diploma or GED

Job description

Job Description - Front Desk Specialist - USFTGP Seminole (26000325)

Front Desk Specialist - USFTGP Seminole - ( 26000325 )

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures
• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Completes patient scheduling activities to ensure patients are seen in a timely manner
• Documents patient information in EPIC to allow for complete communication across the clinical team
• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care
• High School Diploma or Equivalent
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties

Technical Knowledge, Skills, and Abilities:

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Seminole

Work Locations

Family Care Center Seminole

7601 Seminole Blvd Suite A

Seminole 33772

Eligible for Remote Work On Site

Job

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days Monday, Tuesday, Wednesday, Thursday, Friday