Front Desk Specialist - Team Member Health

Tampa General Hospital; Tampa (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Tampa General Hospital is seeking a Front Desk Specialist for Team Member Health to provide patient-facing support at the Tampa Main Campus. You will manage check-in/check-out in EPIC, verify demographics, assist with scheduling, and guide patients to appropriate clinical areas with a focus on accuracy and service.

The ideal candidate will have a High School Diploma or GED and prior front desk or patient service experience in healthcare, delivering courteous, efficient care in a fast-paced

Qualifications

• Experience in front desk or patient service duties in healthcare settings.
• Proficiency with patient registration, scheduling, and check-in/check-out workflows.
• Strong customer service and communication skills with patients and staff.

Responsibilities

• Handle patient check-in and check-out using EPIC and scheduling systems.
• Verify patient demographics and privacy.
• Assist patients with arrivals, paperwork, and directing to clinical areas.
• Process appointment paperwork and support smooth patient flow for providers.
• Answer and route calls from patients, providers, and staff to ensure timely communication.
• Document patient information accurately in EPIC and related systems.
• Maintain a welcoming, safe front desk environment with excellent service.

Skills

Customer service

Communication

Front desk experience

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Description - Front Desk Specialist - Team Member Health (260003TJ)

Job Description

Front Desk Specialist - Team Member Health - ( 260003TJ )

Description

The Team Member Health (TMH) Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. The TMH Front Desk Specialist ensures a smooth, professional, and welcoming front office environment.

Essential Functions

• Performs patient check-in and check-out processes in EPIC and other web-based scheduling systems, ensuring accuracy and efficiency.
• Verifies patient demographics and ensures patient privacy.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC and other occupational health database to support clear communication within the clinical team.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Education

• High School Diploma or GED

Work Experience

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing other administrative tasks.

Primary Location

Tampa

Work Locations

TGH Main Campus 1 Tampa General Circle Tampa 33601

Eligible for Remote Work : On Site