Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa General Hospital; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc. in Tampa is seeking a Front Desk Specialist to provide welcoming, patient-centered check-in/check-out support using EPIC. You will verify demographics, collect co-payments, assist with scheduling, and ensure billing paperwork is complete.

The role emphasizes accurate documentation, strong communication with clinicians and staff, and delivering a courteous patient experience in a fast-paced front office.

Qualifications

• High School Diploma or GED – Required.
• Experience in healthcare front desk or patient service preferred.
• Ability to handle cash payments and reconcile transactions.

Responsibilities

• Check-in and check-out of patients using EPIC.
• Verify patient demographics and insurance information.
• Collect co-payments and handle payments accurately.
• Assist with scheduling and paperwork for billing.
• Maintain a friendly, professional front office environment.

Skills

Patient registration

Front desk operations

Cash handling

EPIC documentation

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

EPIC EMR

Administrative software

Job description

Job Description - Front Desk Specialist - USFTGP UMSA RCO Front End (260003EX)

Job Description

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Qualifications

High School Diploma or G.E.D. – Required.

Work Experience and Additional Information

Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Tampa

Work Locations

USF Health Morsani Center AHC 13330 USF Laurel Dr. Tampa 33612

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday