Student Front Desk & Operations Assistant

American University; United States; On-site; USD 20,911 - 29,783; Part time

Job summary

The Student Administrative Assistant will support the Facilities and Operations functions of the School of Public Affairs Dean’s Office. Students will assist with basic office support, front desk operations, and help maintain building-wide services.

Eligibility includes being a current American University student in good academic standing, starting by August 20, and availability during fall break, Thanksgiving week, exams, spring break, and the week prior to the spring semester start.

Qualifications

• Current American University student in good academic standing.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Professional demeanor with a customer-service mindset.
• Ability to work independently and handle confidential information appropriately.
• Willingness to learn internal systems (e.g., ticketing, scheduling tools).
• Independent and critical thinking required.
• Familiarity with Microsoft Office365.

Responsibilities

• Staff the Kerwin Lobby front desk during scheduled shifts.
• Answer and route calls from the SPA main phone line.
• Utilize the SPA Operations email and ticketing system to manage and respond to service requests.
• Schedule and manage bookings for local conference rooms.
• Deliver supplies to departments and offices.
• Stock supplies.
• Pick up and deliver mail to and from SPA departments as scheduled.
• Assist with student advising walk-ins and direct students to appropriate services or contacts.
• Support any special projects or tasks as assigned by the Facilities and Operations Coordinator.

Skills

Verbal and written communication

Strong organizational skills

Time-management

Customer-service mindset

Professional demeanor

Independent work

Confidential information handling

Willingness to learn internal systems

Independent and critical thinking

Microsoft Office365

Education

Current AU student in good academic standing

Tools

Microsoft Office365

Google Workspace

Canva

Adobe

Job description

The Student Administrative Assistant will support the Facilities and Operations functions of the School of Public Affairs Dean’s Office. Students will assist with basic office support, front desk operations, and help maintain building-wide services.

Eligibility includes being a current American University student in good academic standing, starting by August 20, and availability during fall break, Thanksgiving week, exams, spring break, and the week prior to the spring semester start.