Student-Focused Financial Aid Processor

Norfolk State University; United States; On-site; USD 38,000 - 43,000; Full time

Job summary

Norfolk State University in Norfolk, Virginia seeks a Financial Aid Processor to support the Office of Financial Aid and provide student-centered service. This role serves as the student's primary contact within their cohort and reviews SAP appeals, verification documents, and need analysis.

The ideal candidate has experience in financial aid counseling, knowledge of federal/state programs, and familiarity with Colleague. A Bachelor's degree is preferred.

Qualifications

• Experience in financial aid counseling or advisement.
• Knowledge of federal, state, and institutional aid programs.
• Experience with verification processes (CVA/SAEP).
• Ability to learn and operate automated financial aid systems.

Responsibilities

• Learn and use an automated financial aid system.
• Review Satisfactory Academic Progress appeals and verification documents for completion and accuracy.
• Review professional judgment and perform need analysis.
• Demonstrate knowledge of federal financial aid regulations and requirements.
• Work effectively with diverse populations and in a team environment.

Skills

Financial aid knowledge

Customer service

Decision making

Attention to detail

Communication

Diversity & inclusion

Teamwork

Education

Bachelor's Degree

Tools

Colleague

Job description

Norfolk State University in Norfolk, Virginia seeks a Financial Aid Processor to support the Office of Financial Aid and provide student-centered service. This role serves as the student's primary contact within their cohort and reviews SAP appeals, verification documents, and need analysis.

The ideal candidate has experience in financial aid counseling, knowledge of federal/state programs, and familiarity with Colleague. A Bachelor's degree is preferred.