Financial Aid Processing Specialist for Student Success

Northern Kentucky University; Cold Spring (KY); On-site; USD 19,000 - 26,000; Full time

Job summary

Northern Kentucky University is seeking a Processing Specialist within Financial Assistance to support the administration of federal, state, institutional, and donor-funded aid programs and to process records with accuracy and regulatory compliance.

The role collaborates with students, families, campus partners, and external agencies to ensure efficient service delivery and high-quality support throughout the financial aid lifecycle.

Qualifications

• High school diploma or GED required.
• Two years of administrative support, records processing, compliance, customer service, financial aid, higher education, or a related field.
• Experience working with computerized information systems and data entry processes.
• Demonstrated attention to detail and ability to accurately process high-volume transactions.

Responsibilities

• Process financial aid transactions, records, and documentation in accordance with federal, state, and institutional regulations and policies.
• Review financial aid applications, verification materials, and supporting documentation for completeness, accuracy, and compliance.
• Maintain and update student records within university systems, ensuring data integrity and regulatory compliance.
• Monitor and resolve discrepancies related to financial aid eligibility, packaging, awards, and student records.
• Communicate with students, families, and campus partners regarding financial aid requirements, processes, and deadlines through in-person, phone, email, and virtual channels.
• Assist in the administration of federal, state, institutional, and scholarship aid programs.
• Support processing activities related to verification, satisfactory academic progress, professional judgment, dependency overrides, and other aid eligibility determinations, as assigned.
• Collaborate with colleagues and campus partners (Admissions, Student Account Services the Registrar's Office, and other university offices) to provide coordinated student support.
• Participate in peak processing periods and assist with special projects, audits, reporting requirements, and compliance reviews.
• Identify opportunities for process improvement and support implementation of efficiencies that enhance service and operational effectiveness.
• Maintain confidentiality of student information in accordance with FERPA and applicable regulations.

Skills

Attention to detail

Customer service

Communication skills

Data entry

FERPA compliance

Education

High school diploma or GED

Associate's or Bachelor's degree

Tools

Workday

Banner

Student information systems

Job description

Northern Kentucky University is seeking a Processing Specialist within Financial Assistance to support the administration of federal, state, institutional, and donor-funded aid programs and to process records with accuracy and regulatory compliance.

The role collaborates with students, families, campus partners, and external agencies to ensure efficient service delivery and high-quality support throughout the financial aid lifecycle.