Student-Focused Collections Specialist (Care & Compliance)

DeVry Educational Development Corp.; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

DeVry Educational Development Corp. in Kentucky is seeking a Collections Specialist focused on servicing out-of-school student accounts, negotiating repayment terms, and managing delinquencies.

You will ensure compliance with FDCPA and related laws while collaborating with internal teams to resolve accounts and support student success. Ideal candidates bring multiple years in student loan collections, strong customer service, and proficiency with CRM and ERP systems.

Qualifications

• High School Diploma, with some college coursework preferred.
• 3+ years of higher education or consumer collections experience.
• Outstanding customer services skills with 3+ years’ experience.
• Experience working in a call center environment.
• Knowledge of FDCPA, CFPB, UDAAP and other collection regulations and laws.
• Knowledge and experience with online learning.
• Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, TEAMS).
• Experience in Banner (ERP), SalesForce (CRM), and TouchNet payment gateway is a plus, along with various web-based applications and database software.

Responsibilities

• Oversees out-of-school student account collection’s portfolio with the goal of securing timely payments and reducing open receivable balances while adhering to 90.10 and collection regulations.
• Services inbound calls, conducts outbound calls, and sends email communications to cure accounts and negotiate mutually acceptable repayment terms with students.
• Accountable for managing collection workflows to recover past due balances, reduce delinquencies and increase year over year recoveries.
• Demonstrates understanding and upholds rigorous compliance with FDCPA, CFPB, UDAAP, student loan servicing regulations, credit and finance laws, audit controls and department standard operating procedures across all collection activities.
• Provides exceptional student CARE to maintain excellence and prioritize the student experience.
• Delivers on expected department goals and collections metrics.
• Adheres to procedural service level agreements and maintains annual quality assurance accuracy rating of 95% or better.
• Establishes and maintains an effective, collaborative, and cooperative working relationship with stakeholders, other departments, and functional areas to deliver optimal results.
• Supports User Acceptance Testing (UAT) applying knowledge of the business needs, performs testing, and provides appropriate documentation.
• Actively participates in team meetings, special projects, and other duties as assigned.
• Seeks areas of continuous improvement and opportunities for automation, system enhancements and cost reductions.
• Flexible in adapting to changes, new procedures, assignments, and perspectives within a continually evolving organization.
• Successfully completes collections, financial literacy, customer service and other relevant training.
• Exhibits TEACH values while remaining receptive to constructive feedback throughout the development journey.
• Serves as a positive role model, shares best practices, and collaborates effectively with peers to reach team goals.
• Actively seeks professional and personal development.
• Completes other duties as assigned.

Skills

Collections experience

Customer service

FDCPA & CFPB knowledge

Microsoft Office

Call center experience

CRM/SRM systems

Data research & verification

Team collaboration

Education

High School Diploma

Some college coursework

Tools

Banner (ERP)

SalesForce (CRM)

TouchNet payment gateway

Job description

DeVry Educational Development Corp. in Kentucky is seeking a Collections Specialist focused on servicing out-of-school student accounts, negotiating repayment terms, and managing delinquencies.

You will ensure compliance with FDCPA and related laws while collaborating with internal teams to resolve accounts and support student success. Ideal candidates bring multiple years in student loan collections, strong customer service, and proficiency with CRM and ERP systems.