Student Financial Services Specialist

Virginia Community Colleges; Cave Spring (VA); On-site; USD 46,000 - 50,000; Full time

Job summary

Virginia Western Community College is seeking a Student Financial Accounts Specialist to manage student accounts, payments, invoicing, and refunds. The role provides professional service to students, families, and staff, and ensures privacy of financial information.

The incumbent handles daily deposits, state and federal funds, and works with Nelnet systems and 1098T forms, while collaborating with Financial Aid and other departments.

Qualifications

• Thorough working knowledge of Commonwealth of Virginia financial policies and procedures.
• Experience with cash handling including preparing daily deposits and balancing a cash drawer.
• Experience with Microsoft Office Suite including Word, Excel, and Outlook.
• Ability to interpret and explain complex financial transactions to lay customers.
• Strong communication and customer service skills.
• Ability to work without close supervision and manage diverse tasks meeting deadlines.
• Experience with accounts receivable and payable.
• Strong organizational and time management skills.
• Strong analytical skills.
• Experience interpreting and explaining policies and/or procedures.
• Experience using general office equipment and Microsoft Office Suite including Word, Excel, and Outlook.

Responsibilities

• Provide professional customer service to students, families, and employees in person, by telephone, and in writing regarding student accounts, payments, invoicing, and returned checks.
• Respond to general student inquiries and ensure privacy and confidentiality of information.
• Collect and balance state, federal, and local funds; prepare daily bank deposits and the Daily Cash Settlement.
• Administer the Nelnet Systems third party payment plan and 1098T Tax Forms; re-issue refunds as needed.
• Invoice parking tickets and maintain a status spreadsheet; collaborate with Financial Aid on State Aid disbursements.
• Act as Alternate Setoff Coordinator for Virginia Debt Setoff Program and assist with the VA Department of Taxation.
• Assist VWCC customers with questions or concerns and direct them to the correct point of contact.
• Assist other departments in placing indicators on student accounts if applicable.

Skills

Customer service

Financial policies

Cash handling

Cash deposits

Communication skills

Teamwork

Time management

Analytical skills

Interpreting policies

MS Office

Office software

Accounts payable/receivable

Job description

Virginia Western Community College is seeking a Student Financial Accounts Specialist to manage student accounts, payments, invoicing, and refunds. The role provides professional service to students, families, and staff, and ensures privacy of financial information.

The incumbent handles daily deposits, state and federal funds, and works with Nelnet systems and 1098T forms, while collaborating with Financial Aid and other departments.