Student Financial Services & Payments Specialist

NorthWest Arkansas Community College; Northern (KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) seeks a Fiscal Support Specialist at the Washington County Campus to help students, staff and the public with student accounts, financial aid, and related services. You will manage cashiering, deposits and revenue reconciliation in a busy campus office.

The role requires attention to FERPA, Title IV policies, and accurate data entry, with focus on customer service and professional communication.

Qualifications

• The formal education equivalent of a high school diploma.
• Two years of experience in student financial accounts, banking or related area.
• Knowledge of college, local, state, and federal regulations related to student billing, payment processing, refunds, confidentiality, FERPA, and applicable student services procedures.

Responsibilities

• Provides information on a variety of topics related to student services to students, staff, parents, and community members, in-person and via various communication methods, including phone and email.
• Conducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience; facilitates the set up payment plans for current student accounts.
• Acts as primary point of contact for students, staff and college departments in accurately receipting, recording, refunding, and balancing tuition payments and college revenues; balances daily cashiering session and prepares deposits.
• Works closely with college-wide personnel to research and resolve or redirect student inquiries and disputes.
• Handles one or more college-wide processes related to core area of responsibility, such as: processing scholarships, processing payments, collections, and account balance write-offs.
• Assists with past due student accounts, contacting students via phone, email, and mailings.

Skills

Customer service

Cashiering

Recordkeeping

Data entry

Communication

Microsoft Office

Education

High school diploma

Tools

Student information systems

Excel

Word processing

Spreadsheets

Email

Data entry systems

Job description

NorthWest Arkansas Community College (NWACC) seeks a Fiscal Support Specialist at the Washington County Campus to help students, staff and the public with student accounts, financial aid, and related services. You will manage cashiering, deposits and revenue reconciliation in a busy campus office.

The role requires attention to FERPA, Title IV policies, and accurate data entry, with focus on customer service and professional communication.