Student Financial Services Leader — Aid & Counseling

Ariane Roussel; North Manchester (IN); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Five weeks of paid time off

Tuition remission for employees and/or

Medical coverage through an ICHRA

Dental and vision insurance

Life and disability insurance options

Paid holidays

Employee Assistance Program and PD

Professional development opportunities

Job summary

Manchester University in North Manchester, Indiana, seeks an Assistant Director of Student Financial Services to guide students and families through financial aid, aid packaging, and financing decisions. The role reports to the Director and oversees federal/state programs, COD/EdConnect data exchanges, and loan processes.

The ideal candidate has a Bachelor's degree and 3–5 years in financial aid, with strong customer service and communication skills, and a collaborative, service-oriented mindset

Qualifications

• Bachelor's degree required.
• Three to five years of financial aid experience.
• Strong customer service and communication skills.
• Ability to manage multiple priorities with accuracy.
• Ability to work independently and collaboratively.

Responsibilities

• Partner with the Director to administer and award financial aid per regulations.
• Counsel students and families on eligibility, award packages, and funding options.
• Manage verification, special circumstance docs, and related communications.
• Oversee data exchanges with COD and EdConnect.
• Administer federal and private loan programs and related processes.
• Coordinate Indiana state financial aid awarding and claims.
• Serve as a resource for outside scholarship providers.
• Collaborate with Admissions and campus partners to support enrollment.
• Train staff on programs, policies, and regulatory updates.
• Represent Financial Services in presentations, FAFSA efforts, and outreach.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Organization

Education

Bachelor's degree

Tools

Ellucian Colleague

Ellucian Insights

Microsoft Office Suite

Job description

Manchester University in North Manchester, Indiana, seeks an Assistant Director of Student Financial Services to guide students and families through financial aid, aid packaging, and financing decisions. The role reports to the Director and oversees federal/state programs, COD/EdConnect data exchanges, and loan processes.

The ideal candidate has a Bachelor's degree and 3–5 years in financial aid, with strong customer service and communication skills, and a collaborative, service-oriented mindset