Student Financial Services Counselor

Manchester University, Inc.; North Manchester (IN); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Tuition remission

Medical coverage

Dental & vision insurance

Life & disability insurance

Paid holidays

Professional development

Job summary

Manchester University in North Manchester, IN, is seeking a Counselor, Student Financial Services to help students and families navigate financial aid and financing options. You will work with the Director and team to ensure accurate, compliant, and student-centered aid administration.

The role emphasizes helping students pursue educational goals, with opportunities to partner across Admissions and campus programs, and to participate in campus outreach and FAFSA efforts.

Qualifications

• Bachelor's degree required.
• Minimum of one year of financial aid experience.
• Strong customer service and communication skills.
• Ability to work independently and in a team.
• Detail-oriented with strong organizational skills.

Responsibilities

• Administer and award financial aid per regulations.
• Counsel students and families on eligibility and options.
• Support verification processes and COD/EdConnect data exchanges.
• Assist loan programs, including MPNs and counseling.
• Administer Indiana state aid and claims processing.
• Serve as primary contact for outside scholarships.
• Collaborate with Admissions and other offices on student success.
• Train staff on aid policies and procedures.
• Represent Financial Services at campus events and outreach.

Skills

Customer service

Communication

Independent & team

Multitasking

Technical literacy

Education

Bachelor's degree

Tools

Ellucian Colleague

Microsoft Office

Job description

1 Attachments

Salary Range: $16.73 To $25.09 Hourly

Manchester University | North Manchester, Indiana

Full-Time, Exempt | $16.73-$25.09 per hour

The Opportunity

Manchester University is seeking a student-focused Counselor, Student Financial Services to help students and families navigate the financial aid process and make informed decisions about financing their education.

Reporting to the Director of Student Financial Services, this position plays an important role in the administration of federal, state, institutional, and private financial aid programs. The Counselor serves as a trusted resource for students and families, collaborates with colleagues across the University, and helps ensure financial aid processes are accurate, compliant, and student-centered.

This position is ideal for someone who enjoys helping others, building relationships, solving problems, and supporting students as they pursue their educational goals.

What You'll Do

• Partner with the Assistant Director and Director of Student Financial Services to administer and award financial aid in accordance with federal, state, institutional, and industry regulations.
• Counsel students and families regarding financial aid eligibility, award packages, payment options, funding opportunities, and special circumstances.
• Support federal and institutional verification processes, including documentation review and student communications.
• Assist with data exchanges with federal agencies through Common Origination and Disbursement (COD) and EdConnect.
• Support administration of federal and private loan programs, including certifications, master promissory notes, and entrance and exit counseling requirements.
• Administer Indiana state financial aid programs, including awarding and claims processing.
• Serve as the primary contact for outside scholarship providers and resource funding organizations.
• Collaborate with Admissions and other University offices to support enrollment and student success initiatives.
• Assist in training Admissions and Success Advising staff on financial aid programs, policies, and regulations.
• Represent Student Financial Services through campus events, visit programs, FAFSA assistance efforts, community outreach, and cross-functional initiatives.
• Provide support for core Student Financial Services operations during peak periods and assist with other duties as assigned.

What You'll Bring

• Bachelor's degree required.
• Minimum of one year of financial aid experience.
• Strong customer service skills and a commitment to supporting students and families.
• Excellent written, verbal, technical, and interpersonal communication skills.
• Ability to work independently as a self-starter while collaborating effectively within a team environment.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Proficiency with Ellucian Colleague, Insights, Microsoft Office Suite, web-based applications, email, and related technology tools.
• Commitment to fostering a welcoming and inclusive environment for students, faculty, and staff.

Who Will Thrive in This Role

• Professionals who provide exceptional service and support to students and families.
• Individuals who build positive working relationships and communicate effectively with students, families, faculty, staff, and University leadership.
• Self-starters who take initiative and follow through on commitments.
• Individuals who effectively prioritize competing responsibilities and deadlines.
• Resourceful problem-solvers who use available information and ask thoughtful questions when needed.
• Team members who combine sound judgment with curiosity, adaptability, and a commitment to continuous improvement.
• Individuals who maintain professionalism, accuracy, and attention to detail while supporting a wide variety of constituents.

Why Manchester?

Join a collaborative team dedicated to helping students achieve their educational goals. In this role, you'll have the opportunity to make a meaningful impact on the student experience while contributing to enrollment, retention, and student success initiatives across the University.

Our benefits for eligible employees include:

• Five weeks of paid time off
• Tuition remission for eligible employees and dependents
• Medical coverage through an ICHRA
• Dental and vision insurance
• Life and disability insurance options
• Paid holidays
• Employee Assistance Program and professional development opportunities

Manchester University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

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