Assistant Director, Student Financial Service

Ariane Roussel; North Manchester (IN); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Five weeks of paid time off

Tuition remission for employees and/or

Medical coverage through an ICHRA

Dental and vision insurance

Life and disability insurance options

Paid holidays

Employee Assistance Program and PD

Professional development opportunities

Job summary

Manchester University in North Manchester, Indiana, seeks an Assistant Director of Student Financial Services to guide students and families through financial aid, aid packaging, and financing decisions. The role reports to the Director and oversees federal/state programs, COD/EdConnect data exchanges, and loan processes.

The ideal candidate has a Bachelor's degree and 3–5 years in financial aid, with strong customer service and communication skills, and a collaborative, service-oriented mindset

Qualifications

• Bachelor's degree required.
• Three to five years of financial aid experience.
• Strong customer service and communication skills.
• Ability to manage multiple priorities with accuracy.
• Ability to work independently and collaboratively.

Responsibilities

• Partner with the Director to administer and award financial aid per regulations.
• Counsel students and families on eligibility, award packages, and funding options.
• Manage verification, special circumstance docs, and related communications.
• Oversee data exchanges with COD and EdConnect.
• Administer federal and private loan programs and related processes.
• Coordinate Indiana state financial aid awarding and claims.
• Serve as a resource for outside scholarship providers.
• Collaborate with Admissions and campus partners to support enrollment.
• Train staff on programs, policies, and regulatory updates.
• Represent Financial Services in presentations, FAFSA efforts, and outreach.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Organization

Education

Bachelor's degree

Tools

Ellucian Colleague

Ellucian Insights

Microsoft Office Suite

Job description

Assistant Director, Student Financial Service

6 days ago Requisition ID: 1701

Salary Range: $46,030.40 To $69,035.20 Annually

Assistant Director of Student Financial Services

Manchester University | North Manchester, Indiana

Full-Time, Exempt | $46,030-$69,035

The Opportunity

Manchester University is seeking a knowledgeable and student-focused Assistant Director of Student Financial Services to help students and families navigate the financial aid process and make informed decisions about financing their education.

Reporting to the Director of Student Financial Services, this position plays an important role in the administration of federal, state, institutional, and private financial aid programs. The Assistant Director serves as a trusted resource for students and families, works collaboratively with colleagues across the University, and helps ensure financial aid processes are accurate, compliant, and student-centered.

We're looking for a professional who is approachable, resourceful, organized, and committed to exceptional service. The ideal candidate enjoys solving problems, building relationships, and helping students overcome barriers to their educational goals.

What You'll Do

• Partner with the Director of Student Financial Services to administer and award financial aid in accordance with federal, state, and institutional regulations.
• Counsel students and families regarding financial aid eligibility, award packages, payment options, and funding strategies.
• Manage verification processes, special circumstance documentation, and related student communications.
• Oversee data exchanges with federal agencies through COD and EdConnect.
• Administer federal and private loan programs, including certifications, master promissory notes, entrance and exit counseling requirements, and related processes.
• Coordinate Indiana state financial aid awarding and claims activities.
• Serve as a resource for outside scholarship providers and funding organizations.
• Collaborate with Admissions and other campus partners to support enrollment and student success initiatives.
• Train Admissions and Success Advising staff on financial aid programs, policies, and regulatory updates.
• Represent Student Financial Services through presentations, campus events, FAFSA assistance efforts, and community outreach.

What You'll Bring

• Bachelor's degree required.
• Three to five years of financial aid experience.
• Strong customer service skills and a commitment to supporting students and families.
• Excellent written, verbal, technical, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently as a self-starter and collaborate effectively within a team environment.
• Proficiency with Ellucian Colleague, Insights, Microsoft Office Suite, and other technology tools.
• Commitment to fostering an inclusive and welcoming environment for students, faculty, and staff.

Who Will Thrive in This Role

• Professionals who are approachable, compassionate, and service-oriented.
• Relationship builders who communicate effectively with students, families, faculty, staff, and University leadership.
• Self-starters who take initiative and follow through on commitments.
• Individuals who effectively prioritize competing responsibilities and deadlines.
• Resourceful problem-solvers who use available information and ask thoughtful questions when needed.
• Team members who combine sound judgment with curiosity, adaptability, and a commitment to continuous improvement.

Why Manchester?

Join a collaborative team dedicated to helping students achieve their educational goals. In this role, you'll have the opportunity to make a meaningful impact on the student experience while contributing to enrollment, retention, and student success initiatives across the University.

Our benefits for eligible employees include:

• Five weeks of paid time off
• Tuition remission for eligible employees and dependents
• Medical coverage through an ICHRA
• Dental and vision insurance
• Life and disability insurance options
• Paid holidays
• Employee Assistance Program and professional development opportunities