Student Financial Services Counselor

The University of Vermont; Burlington (VT); Hybrid; USD 54,000 - 55,000; Full time

Job summary

The University of Vermont in Burlington is seeking a Student Fin Services PC2 X to provide comprehensive financial support to students and families. The role involves administering financial aid and overseeing specialized programs while ensuring compliance with regulations.

Applicants should have a Bachelor’s degree and 2–4 years of experience in customer service, with effective communication skills and the ability to work in a dynamic environment. A hybrid work schedule is available.

Qualifications

• 2-4 years of experience in a complex customer service environment.
• Ability to handle difficult emotional interactions with students and parents.
• Experience in higher education and student services is desirable.

Responsibilities

• Provide comprehensive student financial services.
• Administer financial aid and student receivables.
• Develop specialized program support.
• Conduct regulatory research and process assessments.

Skills

Effective verbal and written communication skills

Customer service experience

Presentation skills

Independent judgment

Education

Bachelor’s degree

Job description

Position Title

Student Fin Services PC2 X

Posting Number

S6132PO

Job Location

University of Vermont, Burlington, VT

Job Open Date

06/02/2026

Job Close Date

Open until filled

Job Description

Provide comprehensive services and support to students and families in managing their University finances. Engage in activities that enhance recruitment, retention and success of the student body. Administer financial aid and student receivables programs in compliance with applicable federal, state and institutional laws, regulations, policies and procedures. Develop and oversee activities in support of specialized programs or student cohorts. Assist in the research and review of regulations, policies and process assessments.

Responsibilities

Provide comprehensive student financial services, administer financial aid and student receivables, develop specialized program support, and conduct regulatory research and process assessments.

Minimum Qualifications

Bachelor’s degree and 2–4 years of experience in a complex customer service environment. Effective verbal and written communication skills and the ability to handle difficult emotional interactions with students and parents. Ability to develop and deliver presentations to large and small groups. Independent judgment and ability to work both independently and as part of a dynamic team in a fast‑paced environment.

Desirable Qualifications

Experience in higher education, student information systems, student services, and tax preparation.

Annual Pay Range

$54,000 to $55,000

Special Conditions

A probationary period may be required. This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy. Background check required.

Other Employment Details

FLSA Exempt

Union Position: Yes, UVMSU

Equal Opportunity Statement

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.