Student Success Assistant

E03 Vermont State University; Georgia; On-site; USD 40,116,000 - 40,689,000; Part time

Job summary

Vermont State University is seeking a Student Success Coordinator to serve as the initial contact for students, guiding them to academic advising, career services, disability services and other resources.

The role requires collaboration across departments, data management, event planning, and supervision of student workers to support the university’s student success goals and inclusive initiatives.

Qualifications

• Associate degree with 2–4 years relevant experience, or experience from which comparable knowledge and skills are acquired.
• Bachelor’s degree with 2–4 years relevant experience, or experience from which comparable knowledge and skills are acquired.

Responsibilities

• Serve as first point of contact for students and connect them with resources.
• Collaborate across departments to support student success goals and initiatives.
• Provide first-level advising and registration support and assist with related technologies.
• Manage and update student success resources, data and reports.
• Supervise student employees and provide administrative support.
• Plan events and assist with budgeting and communications.

Skills

Interpersonal skills

Oral communication

Written communication

Organizational skills

Problem solving

Microsoft products

Aviso

Colleague

Self-Service

Slate

Perceptive Content

Team collaboration

Education

Associate degree

Bachelor's degree

Tools

Aviso

Colleague

Self-Service

Slate

Microsoft products

Perceptive Content

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

Serve as the first point of contact for students, connecting them with appropriate resources as needed. As the first point of contact, work collaboratively across departments and within Student Success to achieve Vermont State University student success goals, the university’s mission and vision, accessibility requirements, and diversity, equity, and inclusion initiatives. Demonstrate inclusivity and provide excellent customer service in all modalities, including in-person, telephone, e‑mail, video call, live chat, texting, and the like. Assist students with transactional needs and support in use of academic, advising, career services, academic support, disability services, and registration tools. Assist faculty and staff with basic advising and registration questions and provide first‑level support for use of related technology. Monitor and update student success resources such as student kiosks, web pages, online resources, forms, and the like. Manage data, run reports, update lists, and the like for advising and other student success functional areas, including but not limited to summer registration, activity completion, event attendance, student alerts, and outreach campaigns. Manage transactional aspects of the change of advisor process. Register dual enrollment students for classes and serve as point of contact. Register continuing education students for classes and serve as point of contact. Manage TRIO application process, assign, and notify students. Event planning and marketing. Manage general email inboxes, forwarding emails to the correct contact if needed. Supervise student employees. Provide administrative support for Student Success staff, such as scheduling meetings, maintaining shared file storage and access, ordering supplies, submitting invoices, requesting meeting space, submitting work orders, planning events, and the like. Perform other related duties as assigned.

SUPERVISION RECEIVED

Direct supervision received from Director of Academic Support.

SUPERVISORY RESPONSIBILITY

Supervise student employees.

MINIMUM QUALIFICATIONS

Associate degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.

PREFERRED QUALIFICATIONS

Bachelor’s degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge: Understanding of the educational goals and objectives of Vermont State University including attention to accessibility and diversity, equity, and inclusion. Understanding of the psychological and cultural characteristics of economically and educationally disadvantaged students, particularly in a rural setting. Experience recording notes and collecting data pertaining to services

Skills: Excellent interpersonal and oral and written communication Strong organizational and problem‑solving Experience with (or ability to learn) technologies such as Aviso, Colleague, Self‑Service, Slate, Microsoft products, and Perceptive Content. Proven record of accountability and follow‑through with the ability to meet

Abilities: Demonstrated ability to work in a fast‑paced environment and adapt to changing work Demonstrated ability to positively influence student skill development, such as communication skills, leadership skills, academic skills, technical skills, non‑cognitive or ‘soft’ skills, and social skills. Demonstrated ability to foster student development in the attainment of student success goals, such as academic purpose, sense of belonging/identity, agency, career readiness, civic readiness, access & equity. Demonstrated positive attitude regarding Vermont State University and a desire to improve student outcomes, including attention to diversity, equity, and inclusion. Demonstrated ability to support a diverse community and promote diverse perspectives and cultures in an inclusive environment. Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate and choose student success. Ability to work some weekends and evenings to provide student support outside of normal business hours.

• Scheduled Hours Weekly: 28
• Budgeted Wage for this Position: $20.00 - 21.50/hour
• Exempt Status: Non-Exempt
• Grade: S10

Job Posting Responsibilities: Unit Determination: VSC Staff Federation - Vermont State Employees Association

At the Vermont State Colleges System (VSCS), our mission is grounded in empowering students and strengthening communities across Vermont. When you join our team, you become part of a dedicated, statewide community that believes in the transformative power of education — not only in the classroom, but in careers, lives, and local economies. VSCS encompasses Vermont State University, the Community College of Vermont, and our System Office, with 12 centers, 5 campuses, and more than 10 additional learning sites across the state. Deeply rooted in our communities, we provide affordable, flexible, and innovative programs designed to meet the needs of today’s learners — from recent high school graduates to adult students reentering the workforce. Through strong partnerships and a shared commitment to workforce development, we help build a vibrant, resilient Vermont. Our employees are key to this mission. We offer competitive compensation and benefits, opportunities for growth, and a workplace culture that values collaboration, diversity, and purpose. If you’re passionate about education that makes a real and lasting difference, we invite you to grow your career with the Vermont State Colleges System — and help shape the future of our students, our communities, and our state.