Student Financial Services Counselor

The Chronicle Of Higher Education, Inc.; Benton (ME); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

403(b) matching

Paid vacation

Paid sick leave

Thirteen paid holidays

On-site gym

Meal discounts and free tuition for员工

Spouse and dependent children tuition

Job summary

Thomas College in Waterville, Maine, seeks an SFS Counselor to manage student billing and accounts with accuracy and in compliance with institutional policies. The role involves daily interaction with students and families to resolve balances, establish payment plans, prepare bills, and coordinate with the Controller’s Office for reconciliation and reporting.

Associate’s degree is required; a Bachelor’s degree is preferred, and strong communication skills are essential for delivering empathetic,

Qualifications

• Associate’s degree is required; Bachelor’s degree preferred.
• Excellent communication skills with students and families.
• Experience in billing, bursar operations, or financial operations is preferred.

Responsibilities

• Manage student billing and accounts in compliance with policies.
• Work daily with students and families to resolve balances and establish payment plans.
• Prepare and maintain accurate student bills and coordinate with Controller’s Office for reconciliation and reporting.
• Monitor outstanding balances and communicate with students no longer enrolled; collect funds as needed.

Skills

Clear communication

Empathy and professionalism

Customer service

Education

Associate's degree

Bachelor's degree preferred

Tools

Student Information Systems

Microsoft Office

Job description

Job Type Full-time Description

Thomas College, located in beautiful Waterville, Maine, is definingwhat it means to be the College of the Future. With a strongcommitment to innovation, career readiness, and communitypartnerships, Thomas College is consistently ranked by U.S.News & World Report as one of Maine’s top colleges forsocial mobility. Our distinctive Guaranteed Job Program™,accelerated undergraduate degrees, and flexible graduate programsempower students to advance faster in business, entrepreneurship,education, technology, applied STEM, and arts & science fields.At Thomas, belonging isn’t a buzzword; it’s a promise. We create a supportive, welcoming environment where every student is seen, valued, and prepared to thrive in a rapidly changing world. Formore information visit Thomas.edu.

The SFS Counselor is accountable for ensuring that all aspects ofstudent billing and accounts are processed accurately, efficiently,and in compliance with institutional policies and federalregulations. This role has extensive contact with students,families, and campus partners and plays a critical part insupporting student success through timely and transparent accountmanagement.

The qualified candidate works daily with students and families toresolve outstanding balances and establish payment plans. Maintainup-to-date knowledge of options and resources available to helpstudents meet their financial obligations.

Prepares and maintains accurate student bills, including monthlybilling cycles. Collaborates with the Controller’s office to ensureaccurate reconciliation and reporting.

Monitors outstanding balances and communicate regularly withstudents no longer enrolled. Ensures timely documentation andcollection of funds from external partners.

Associate’s degree required; Bachelor’s degree preferred. Two ormore years of experience in student accounts, bursar operations,billing, collections, or related financial operations stronglypreferred. Strong technical skills with student informationsystems, financial databases, and Microsoft Office Suite. Excellentcommunication skills with the ability to provide clear, empathetic,and professional service to students and families.

Thomas offers a competitive benefits package to include:

• Medical insurance
• dental insurance
• life insurance
• disabilityinsurance
• 6% 403(b) matching plan
• paid vacation
• paid sick leave
• thirteen paid holidays
• on-site gym
• meal discounts and freetuition for employees
• spouse and dependent children

Interested applicants should submit a cover letter, resume and names of three professional references. Please include an emailaddress on your application materials.

Thomas College is an equal opportunity employer.

Thomas College's mission is to prepare students for success intheir personal and professional lives, and for leadership andservice in their communities.

Salary Description $48,000 to $54,000