Student Financial Services Concierge

La Salle University; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Life insurance

Disability insurance

Retirement benefits

Paid time off

Tuition benefits

Job summary

La Salle University is seeking a Customer Service Coordinator for Student Financial Services to deliver front-facing support to students and families. This role handles inquiries, coordinates with counselors, and maintains communications channels to ensure timely resolutions.

The position requires collaboration across departments, adherence to FERPA, and occasional after-hours coverage for campus events. On-site work at the Philadelphia campus is expected.

Qualifications

• Associate degree or equivalent combined education and work experience in an Admissions or Financial Aid Office or in a related higher education environment.
• Demonstrated strong interpersonal skills, with the ability to communicate effectively and provide outstanding customer service to students, families, and campus partners.
• Knowledge of and commitment to the mission of La Salle University.

Responsibilities

• Greet guests, triage issues, create tickets, and route students to the appropriate counselor.
• Maintain email and phone systems for Student Financial Services with timely, courteous responses.
• Access student account information and assist with financial aid programs and eligibility.

Skills

Customer service

Interpersonal skills

Team collaboration

Communication

Education

Associate degree

Tools

Slate

Ellucian Banner

Job description

La Salle University is seeking a Customer Service Coordinator for Student Financial Services to deliver front-facing support to students and families. This role handles inquiries, coordinates with counselors, and maintains communications channels to ensure timely resolutions.

The position requires collaboration across departments, adherence to FERPA, and occasional after-hours coverage for campus events. On-site work at the Philadelphia campus is expected.