Student Financial Services Advisor - Hybrid Support

University of Colorado Boulder; Boulder (CO); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Tuition assistance for you and depend

ECO Pass for local transit

Job summary

University of Colorado Boulder seeks two Student Financial Services Center Advisors to deliver comprehensive, generalist support to students, families, and campus partners. You will handle billing, financial aid, and scholarship services in a centralized service model, communicating across phone, email, and in-person interactions.

Responsibilities include advising on tuition and fees, explaining financial aid processes, and resolving issues while maintaining accurate documentation.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1+ years of professional, job related experience in customer service or student-facing roles.
• Experience in higher education, student services, or call center environments.

Responsibilities

• Serve as the primary contact for students, families, and campus partners in a high-volume, customer-facing environment.
• Provide advising on tuition, fees, billing statements, refunds, account balances, and payment options.
• Explain financial aid processes, appeals, timelines, eligibility, and verification requirements.
• Assist with account reconciliation, financial aid support, and issue resolution.
• Apply knowledge of Title IV, state, and institutional regulations to guide decisions.

Skills

Customer service

Communication

Problem solving

Education

Bachelor’s degree or equivalent

Tools

CU-SIS

Billing platforms

PeopleSoft

Salesforce

Microsoft Office

Job description

University of Colorado Boulder seeks two Student Financial Services Center Advisors to deliver comprehensive, generalist support to students, families, and campus partners. You will handle billing, financial aid, and scholarship services in a centralized service model, communicating across phone, email, and in-person interactions.

Responsibilities include advising on tuition and fees, explaining financial aid processes, and resolving issues while maintaining accurate documentation.