Student Financial Services Advisor | Hybrid

University of Colorado System; Allenspark (CO); Hybrid; USD 47,000 - 63,000; Full time

Job summary

The Enrollment Management division at CU Boulder invites applications for two Student Financial Services Center Advisors. The SFS Advisor serves students, families and campus partners across billing, financial aid, and scholarship services, delivering accurate guidance in person, by phone, and by email.

Required: Bachelor’s degree, 1+ year in customer service or student-facing roles, strong communication and problem-solving skills, ability to interpret financial information, and fluency in

Qualifications

• Bachelor’s degree or equivalent.
• 1+ years of professional, customer-service, or student-facing experience.
• Strong communication and problem-solving skills; ability to interpret financial information.
• Spanish language fluency preferred or required in some contexts.

Responsibilities

• Serve as a primary point of contact for students, families, and campus partners in a high-volume environment.
• Provide advising on tuition, billing, financial aid processes, and funding options.
• Assist with reconciliation of student accounts and verification requirements.
• Maintain accurate documentation of interactions and resolutions in university systems.

Skills

Customer service

Communication

Problem solving

Collaboration

Spanish language

Education

Bachelor's degree

Tools

CU-SIS/PeopleSoft

Salesforce

Job description

The Enrollment Management division at CU Boulder invites applications for two Student Financial Services Center Advisors. The SFS Advisor serves students, families and campus partners across billing, financial aid, and scholarship services, delivering accurate guidance in person, by phone, and by email.

Required: Bachelor’s degree, 1+ year in customer service or student-facing roles, strong communication and problem-solving skills, ability to interpret financial information, and fluency in