Student Services Advisor: Admissions & Financial Aid

University of Southern California; Los Angeles (CA); On-site; USD 52,000 - 63,000; Full time

Job summary

University of Southern California's Student Services Contact Center seeks a Student Services Advisor I to assist with the undergraduate and graduate admissions process, help current students with financial aid, and coordinate services with the appropriate offices.

The role requires counseling and advising, answering detailed questions by phone, email and in person, and guiding students through the application and aid processes.

Qualifications

• Bachelor’s degree required.
• Master’s degree preferred.
• Minimum 1 year of relevant experience in student services or advisement.
• Knowledge of USC student and academic programs and policies.
• Experience advising on admissions and financial aid processes.

Responsibilities

• Counsels students on admissions and financial aid for undergrad/grad.
• Coordinates delivery of services with USC offices.
• Answers detailed financial questions via phone, email and in person.
• Assists applicants through the admission process and events.
• Liaises with other offices to resolve student issues.

Skills

Student services experience

Advising

Counseling

Education

Bachelor's degree

Master's degree (preferred)

Tools

Student information system

Job description

University of Southern California's Student Services Contact Center seeks a Student Services Advisor I to assist with the undergraduate and graduate admissions process, help current students with financial aid, and coordinate services with the appropriate offices.

The role requires counseling and advising, answering detailed questions by phone, email and in person, and guiding students through the application and aid processes.