Student Financial Services Advisor

Southeast Missouri State University; Cape Girardeau (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Southeast Missouri State University in Cape Girardeau, MO seeks a Student Services Specialist to counsel students and constituents on accounts receivable and financial aid, ensuring FERPA compliance. The role involves pre-verifying aid documents, auditing accounts, and guiding payment plans.

The position emphasizes financial literacy outreach, collaboration with faculty, and adherence to university policies, with routine reporting and outreach duties.

Qualifications

• Bachelor's degree required.
• Experience handling complex customer service issues with timely, courteous responses.
• Proficient in Word and Excel; experience with database queries.
• Strong critical thinking and problem-solving abilities.
• Ability to handle confidential information and maintain records.
• Experience working in a team environment.
• Excellent written and verbal communication skills.
• Excellent organizational and time-management skills.
• Ability to analyze and interpret regulations and university policies.

Responsibilities

• Advise and counsel students, parents, agencies, and staff on billing and financial aid.
• Pre-verify documents for the financial aid verification process.
• Audit accounts for accuracy and update records as needed.
• Advise on financial obligations and payment plans to support retention.
• Present financial literacy information to classes and organizations.
• Provide information on financial aid and billing during First Step Orientation.
• Assist with staff training and policy development for SFS.
• Collaborate with faculty to resolve financial concerns and complaints.
• Maintain tact and discretion with confidential university information.
• Represent SFS at outreach events and university committees.
• Stay up-to-date with regulations and policies; develop ad hoc reports.
• Other duties as assigned.

Skills

Customer service

Counseling

Communication

Confidentiality

Data analysis

Word

Excel

Teamwork

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Database query programs

Job description

Southeast Missouri State University in Cape Girardeau, MO seeks a Student Services Specialist to counsel students and constituents on accounts receivable and financial aid, ensuring FERPA compliance. The role involves pre-verifying aid documents, auditing accounts, and guiding payment plans.

The position emphasizes financial literacy outreach, collaboration with faculty, and adherence to university policies, with routine reporting and outreach duties.