Financial Aid Assistant

Tennessee State University; Nashville (TN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Medical insurance

Retirement plan

Job summary

Tennessee State University is seeking a dedicated Financial Aid Assistant to join the Financial Aid Office. You will help students and families with financial aid questions, document collection, and process timing within established deadlines.

The role emphasizes customer service, attention to detail, and the ability to multitask in a busy office environment. This full-time position offers comprehensive benefits and campus-based work at Main Campus.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Excellent interpersonal and communication skills with a strong focus on customer service.
• Proficiency in Microsoft Office and familiarity with financial aid software is a plus.

Responsibilities

• Serve as the first point of contact for students, parents, and visitors in the Financial Aid Office.
• Respond to inquiries in-person, by phone, and by email within established timeframes.
• Assist students in completing financial aid forms and gathering required documentation.
• Maintain knowledge of federal/state/institutional aid policies and procedures.
• Coordinate appointments for financial aid counselors and manage front desk operations.
• Process mail and documents, maintain organized records, and support staff as needed.

Skills

Interpersonal communication

Multitasking

Organization

Problem solving

Customer service

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Thank you for selecting
Tennessee State University
as your Employer of Choice

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Position Information

Position Title

Division

Division Business and Finance

Department

Number of hours per week

Number of hours per week 37.5

Days to be worked

Months per year

Months per year Fiscal (12 months)

If modified, list months

Job Type

Job Type Full-Time

Campus

Campus Main Campus

If other location, please indicate

If other location, please indicate TSU Web Site and all other standard sites used

Position Number

Position Number 101370

Advertised Salary

Advertised Salary $40,000-$45,000

Pay Basis

Pay Basis Monthly

Job Description

Tennessee State University ( TSU ) is seeking a dedicated and detail-oriented Financial Aid Assistant to join our team. The Financial Aid Office reports to the Strategic Advisor to the President. This role is pivotal in providing exceptional customer service and support to students, parents, and staff regarding financial aid inquiries and processes. The ideal candidate will possess strong problem-solving skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Duties and Responsibilities

Duties and Responsibilities

• Serve as the first point of contact for students, parents, and visitors in the Financial Aid Office, providing a warm and welcoming atmosphere.


• Respond to inquiries in-person, via phone, through email, and any other approved communication method used by the TSU Office of Financial Aid addressing questions about financial aid programs, application processes, eligibility, and deadlines within established timeframes.


• Respond to referrals from the Financial Aid Support Center within established timeframes.


• Assist students in completing financial aid forms and provide guidance on required documentation.


• Maintain a comprehensive knowledge of federal, state, and institutional financial aid policies and procedures to provide accurate information.


• Coordinate and schedule appointments for financial aid counselors, ensuring efficient use of resources and timely follow-up.


• Manage front desk operations.


• Process incoming and outgoing mail, documents, and electronic communications in a timely manner.


• Maintain organized records and files related to student inquiries and financial aid applications.


• Collaborate with team members to identify and resolve issues, enhancing the overall student experience.


• Provide assistance to the Executive Director of Financial Aid for procurement, travel, scheduling, and other administrative needs.


• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.


• Previous experience in an administrative or customer service role, preferably in a higher education or financial aid setting.


• Excellent interpersonal and communication skills, with a strong emphasis on customer service.


• Strong problem-solving abilities and the capacity to handle sensitive situations with discretion and professionalism.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with financial aid software systems is a plus.


• Ability to multitask and prioritize workload effectively in a busy office environment.


• Strong attention to detail and organizational skills.

Open Date

Open Date 11/03/2026

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.

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