Student Financial Aid Specialist 2

The Ohio State University; Columbus (OH); On-site; USD 28,000 - 29,000; Full time

Job summary

The Ohio State University is seeking a Student Financial Aid Specialist 2 to provide counseling and administrative support within the Office of Strategic Enrollment Management. You will work with undergraduates and graduates to verify aid eligibility, award packages, and process appeals while ensuring compliance with regulations.

You will also help with policy development, data reporting, and regional campus coordination, serving as a resource for staff, departments, and external partners.

Qualifications

• Bachelor's degree or equivalent combination of education/experience required.
• Two (2) years of relevant experience required.
• Ability to follow policies and procedures; ability to learn and navigate multiple databases.
• Strong interpersonal, analytical, and organizational skills.

Responsibilities

• Counsels students, families and other users regarding financial aid; verifies eligibility and awards; processes, approves and denies appeals.
• Evaluates, processes and certifies consortium agreements, private and university loans; serves as liaison for university and external communities.
• Assists with development of policies and procedures; maintains statistics and researches issues; participates in committees.

Skills

Interpersonal skills

Attention to detail

Analytical skills

Organizational skills

Teamwork

Policy compliance

Education

Bachelor's degree or equivalent

Tools

Database navigation

Job description

Job Title:Student Financial Aid Specialist 2Department:Strategic Enrollment | Financial Aid

Job Description

The Student Financial Aid Specialist 2 provides counseling and administrative assistance in the Eligibility, Analysis and Operations area in Student Financial Aid (SFA) for undergraduates, graduate and professional students within the Office of Strategic Enrollment Management (OSEM).

Reviews and processes student financial information related to verification and awarding of financial aid in a timely and accurate manner ensuring full compliance with all applicable statutes, rules and regulations at the federal, state and institutional levels. Verifies eligibility of aid and awards and revises financial aid packages. Performs professional judgment and approves or denies appeals. Provides information and administrative support to staff in SFA, Colleges/Departments and at regional campuses. Assists with the development of policies and procedures. Maintains statistics. Researches and resolves problems. Serves on committees. Performs other duties and projects as assigned.

Detail Oriented/Work Quality

Performs duties with a high level of attention to detail to minimize errors and consistently complete work according to departmental procedures and standards. Effectively prioritizes and manages a wide range of activities in daily work.

Problem Solving/Critical Thinking

Applies problem solving and critical thinking skills to address problems and utilizes creativity and available resources to find solutions. Analyzes problems appropriately and applies an understanding of potential short and long term effects.

Culture Contributor

Makes a positive contribution to the departmental, regional, and organizational culture. Models OSEM shared values. Is a collaborative teammate.

Duties/Responsibilities

• 50% Provides counseling and administrative assistance in the Eligibility, Analysis and Operations area in Student Financial Aid (SFA) for undergraduates, graduate and professional students within the Office of Strategic Enrollment Management (OSEM). Counsels students, families, and other users regarding financial aid. Verifies eligibility of aid. Awards and revises financial aid packages. Processes, approves and denies appeals. Authorizes scholarships. Monitors student accounts. Assures compliances with federal and state regulations, in addition to university policies.
• 30% Evaluates, processes, and/or certifies consortium agreements, private and university loans. Provides information and administrative support to staff in SFA, Colleges/Departments, and at regional campuses. Serves as liaison for the university, external education communities, and the general public. Conducts orientations and presentations. Trains campus partners.
• 20% Assists with the development of policies and procedures. Maintains statistics. Researches and resolves problems. Serves on committees. Performs other duties and projects as assigned.

Education/Experience

Required: Bachelor's degree or equivalent combination of education/experience required; Two (2) years of relevant experience is required; Ability to follow policies and procedures; Ability to learn and navigate multiple databases required for processing financial aid; Ability to perform standard business math, such as calculate rations and percentages, and track financial data.

Desired: Two to four (2-4) years of relevant experience preferred. At least two years of work experience in a financial aid office in higher education; Willingness to take on responsibilities as needed. Strong interpersonal skills; Ability to work both independently and, in a team-oriented environment; Possess strong attention to detail, analytical, and organizational skills.

Additional Information

The pay range for this position is $20.24-$21.35/hr. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.

Career Roadmap

Function: Academic Administration

Sub-Function: Student Financial Aid

Career Band: Individual Contributor - Specialized

Job Level: S2 Experienced

Location:Student Academic Services (0160)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.