Student Financial Aid Program Manager (Federal Workstudy Coordinator)

Georgia Institute of Technology; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Georgia Institute of Technology in Atlanta seeks a manager to provide strategic oversight of programs, processes, and initiatives within the Outreach and Client Services unit of the Office of Scholarships and Financial Aid. The role interfaces with staff, students, and external partners and includes supervising assigned staff.

The position emphasizes advising students, ensuring SAP compliance, managing federal work-study operations, and producing data-driven reports.

Qualifications

• Requires advanced knowledge of federal student aid programs and rules.
• Experience advising students or managing student financial aid programs is preferred.

Responsibilities

• Provide strategic management of programs, processes and initiatives for OFSA.
• Advise and counsel students and unit staff regularly.
• supervise assigned staff within Outreach and Client Services unit.
• Represent the unit in meetings and presentations with internal and external entities.
• Prepare reports and analyze data for the unit.
• Oversee the unit's web content and customer service surveys.

Skills

Federal student aid regulations

Financial aid software

Customer service

Data analysis

Education

Bachelor's Degree

Tools

Financial aid management software

Job description

Job Summary

Provide strategic management of programs, processes and initiatives and serve as a member of the management team of the Outreach and Client Services unit within the Office of Scholarships and Financial Aid (OFSA). This position will interact on a regular basis with: Staff This position typically will advise and counsel: Students and unit staff This position will supervise: Assigned staff

Responsibilities

• Job Duty 1 - Manage the technical and functional tasks required to ensure that OFSA is in compliance with Satisfactory Academic Progress (SAP) standards including but not limited to the review of every aid applicant and recipient every semester.
• Job Duty 2 - Manage the Federal Work Study (FWS) Program annual allocation from the US Department of Education, ensuring compliance with the associated Federal regulations as well as all University System of Georgia and Georgia Tech polices related to student employment; including the supervision of the day to day operations of job placements and award/earnings monitoring.
• Job Duty 3 - Coordinate outreach and services for very special cohorts including but not limited to Study or Work Abroad and/or Foreign Study programs, Veterans, First Generation initiatives, the EXCEL program for learners with mental disabilities, and degree seekers also taking non degree courses and/or our on-line programs.
• Job Duty 4 - Represent the unit in meetings and presentations with both internal departments and/or external entities.
• Job Duty 5 - Prepare reports, and manage and analyze data for the unit.
• Job Duty 6 - Oversee and manage the web content of the unit.
• Job Duty 7 - Compile and assess customer service survey results.
• Job Duty 8 - Perform other duties as assigned

Required Qualifications

Educational Requirements

Bachelor's Degree or an equivalent combination of education and experience

Required Experience

Three to four years of job related experience

Preferred Qualifications

Preferred Educational Requirements

Bachelor's Degree or an equivalent combination of education and experience

Preferred Experience

• One to two years of job related experience
• Student financial aid experience, advising students and/or managing student financial aid program(s) at an institution of similar size/type
• This job requires advanced knowledge of federal student aid programs and the rules and regulations governing financial aid

Knowledge, Skills, & Abilities

SKILLS

This job requires advanced knowledge of federal student aid programs and the rules and regulations governing financial aid. Working knowledge of financial aid management software and query language scripting are essential skills. Excellent customer service and communication skills, attention to detail, the ability to successfully manage multiple tasks and enforce complex rules and regulations, and demonstrated management experience are also required.