Assistant Director, Financial Aid (Federal Work Study)

Inside Higher Ed; Kennesaw (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Kennesaw, Georgia, is seeking an Assistant Director of Financial Aid to oversee and manage financial aid programs. The ideal candidate will have experience in financial aid administration and a Bachelor's degree. Responsibilities include developing policies, ensuring compliance, and conducting training. Join a team dedicated to supporting student success in a dynamic educational environment.

Qualifications

• Minimum three years of related financial aid experience in higher education.
• Knowledge of state program rules and federal regulations for Financial Aid.
• Ability to handle complex issues related to financial aid systems.

Responsibilities

• Develop and administer policies and procedures for financial aid.
• Manage assigned programs and ensure compliance with regulatory requirements.
• Conduct training for staff and maintain communication with stakeholders.

Skills

Problem solving

Communication

Project management

Customer service

Education

Bachelor's Degree from an accredited institution

Tools

Ellucian Banner Financial Aid Module

Microsoft Office

Job description

Overview

Job Title: Assistant Director, Financial Aid (Federal Work Study)

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 288419

About Us: Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students. Our university values respect, integrity, collaboration, inclusivity, and accountability and is an Equal Employment Opportunity employer. This role is part of Kennesaw State University in the University System of Georgia.

Location Details

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Assists in developing and administering policies and procedures, with extensive scope and impact of decisions, and supports the mission of the department. Provides strategic management of assigned programs, processes, and initiatives. Participates in planning and implementation of required business processes. Ensures compliance with relevant regulatory requirements. Responsible for the execution and management of individual programs or processes.

Responsibilities

• Trouble-shoots and maintains quality assurance processes within assigned financial aid area
• Manages, coordinates assignments and tasks of assigned staff and meets with staff on a regular basis
• Establishes strategies for effective delivery of program awards
• Oversees staff interactions with customers and families ensuring effective communication and correct information is given
• Reviews and audits completed work to ensure accuracy and compliance; facilitates training as needed
• Ensures tickets from the Communications Center are responded to in established time frames
• Develops and conducts training on programs such as state programs, verification, study abroad, consortium agreements, etc.
• Monitors the financial aid website for updates or changes and makes appropriate updates
• Ensures daily reports are processed and completed timely to respond to inquiries quickly
• Responsible for the execution and management of individual programs and/or processes
• Provides updates to leadership per guidelines regarding needs, concerns or training issues
• Maintains a master calendar for the department and staff activity
• Serves as point of contact to resolve questions or issues
• Conducts presentations for various constituent groups as requested
• Ensures the unit is in compliance with governing regulatory requirements
• Serves as a member of the leadership team and makes recommendations for goals and objectives

Qualifications

Educational Requirements

• Bachelor's Degree from an accredited institution of higher education

Required Experience

• Three (3) years of related financial aid experience in an accredited institution of higher education

Preferred Qualifications

• National Association of Student Financial Aid Administrators (NASFAA) Credentials
• An advanced degree from an accredited institution of higher education in related field
• Previous experience with Banner (Ellucian)

Abilities

• Knowledge of state program rules and regulations for Financial Aid in the State of Georgia
• Knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid
• Knowledge of FERPA and related privacy requirements
• Knowledge of financial aid at federal, state, and institutional levels and awareness of changes
• Ability to understand, research, and resolve complex issues related to federal/state systems (e.g., Central Processing System, EDE, NSLDS, COD, Surfer)
• Represent department leadership in meetings and presentations
• Plan, coordinate and complete large-scale, detail-oriented projects and events
• Work in partnership with staff, faculty, administrators, federal/state entities, and servicers to ensure student success
• Maintain compliant records of all transactions with outside reporting entities
• Lead compliance efforts involving federal, state, and institutional financial aid
• Handle multiple tasks or projects with deadlines

Knowledge, Skills & Abilities

• Excellent interpersonal, initiative, teamwork, problem solving, organization, communication, time management, project management, and presentation skills
• Proficiency with Microsoft Office, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner, COD, Surfer, and NSLDS
• Empathy and ability to handle confidential situations
• Conflict management and resolution skills
• Strong attention to detail and follow-up
• Strong customer service, phone and email etiquette

Legal/EEO and Other Information

• USG Core Values: Integrity, Excellence, Accountability, and Respect
• Kennesaw State University is an Equal Employment Opportunity Employer
• Background Check: Final candidates will consent to a criminal background investigation; standard checks may include education, credit, and other screenings
• This supervisory position may travel 1% - 24% of the time
• This position may require other job-based screenings as applicable